Customer Care Associate Position Available In Marion, Tennessee

Customer Care Associate SpotlightStaff.com South Pittsburg, TN 37380 Join Our Team as a Customer Care Associate (Temp) Bring your digital savvy and customer-first mindset to a team that truly values your skills. About the

Role:

We’re looking for a Customer Care Associate (Temporary) to be the friendly, helpful voice (and message!) our customers rely on. You’ll be on the frontlines—supporting customers across phone, email, chat, and social platforms—delivering top-notch service with a smile (even if it’s virtual!). This role is a great fit for someone who’s confident navigating digital platforms and thrives in a fast-paced, collaborative environment.

What You’ll Be Doing:

Helping customers via phone, email, live chat, and social media—always with professionalism and warmth. Troubleshooting issues, processing orders/returns, and offering accurate, helpful info about our products and policies. Clearly documenting every interaction in our CRM system. Partnering with internal teams to quickly and effectively resolve customer concerns. Staying up-to-date on our latest products, services, and policies. Sharing feedback to help us continuously improve our support processes. Hitting performance goals like response times, customer satisfaction, and resolution rates.

What You Bring:

✔ A high school diploma, GED, or 5+ years of customer service experience ✔ Excellent communication—both written and spoken ✔ Confidence using digital tools like email, chat, web-based platforms, and CRMs ✔ A cool head in fast-paced situations, with great multitasking and time management skills

Bonus Points If You Have:

✨ Experience with digital customer service (chat, social media, or e-commerce platforms) ✨ Familiarity with tools like Salesforce, Zendesk, Shopify, or SAGE ✨ Tech troubleshooting know-how and comfort navigating digital interfaces ✨ The ability to handle multiple chats or emails like a pro

Work Environment & Perks:

Flexibility! Hybrid or remote work opportunities may be available Mostly computer- and phone-based work (hello, cozy home office setup!)

Job Type:

Full-time Pay:

From $17.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance

Shift:

Day shift Ability to

Commute:

South Pittsburg, TN 37380 (Preferred) Ability to

Relocate:

South Pittsburg, TN 37380: Relocate before starting work (Preferred)

Work Location:

In person