Member Advocate Specialist (Call Center) Position Available In Maury, Tennessee
Tallo's Job Summary: As a Member Experience Advocate in a call center role based in Columbia, TN, you will be the primary contact for members post-enrollment, assisting with membership inquiries, ID cards, address changes, and more. This position offers a pay range of $17-20 per hour, requires a high school diploma, and at least 1 year of call center experience is highly preferred. This role involves handling a high volume of calls and emails, documenting interactions accurately, and collaborating with internal and external stakeholders to provide excellent service. Training will be provided, and benefits include health, dental, and vision coverage after conversion to permanent employment, as well as opportunities for career advancement.
Job Description
Member Advocate Specialist (Call Center)
Columbia, TN
Type:
Contract Category:
Administrative Salary:
20.00
Per Hour Reference ID:
10043014
Shortcut:
EuhK5z
Job Title:
Member Experience Advocate (Call Center)
Type:
Contract to Hire Location (city, state): Columbia, TN –
Fully Onsite Industry:
Healthcare Insurance Call Center Pay:
$17-20hour
About Our Client:
Our client is a mission-driven organization in the healthcare industry that supports its members with excellent service and care throughout their membership journey. This team focuses on helping members after they’ve enrolled, providing guidance on all things related to their coverage, benefits, and account updates.
Job Description:
As a Member Experience Advocate, you’ll be the first point of contact for members post-enrollment, supporting them with questions about their membership, ID cards, address changes, dependents, and more. This is a high-volume inbound call center role that also includes managing email inquiries. If you enjoy problem-solving, providing exceptional service, and working in a fast-paced environment, this is the role for you!
Key Responsibilities:
Handle a high volume of incoming calls (100-200 per day on average)
Respond to emails and manage the Member Experience inbox
Assist members with ID card requests, address updates, and adding dependents
Support billing inquiries and provide bank draft forms as needed
Document each interaction accurately in the Facets system
Professionally manage both internal and external calls related to membership
Direct claims-related calls appropriately (UMR, Medicare Supplement, etc.)
Participate in system improvement by identifying OLH changes or issues
Collaborate with other departments and county representatives
Meet monthly quality performance goals
Complete training and stay current with updates in policies and tools
Qualifications:
High school diploma or equivalent required
Minimum of 1 year call center experience HIGHLY preferred
Strong communication and organizational skills
Ability to manage multiple tasks and maintain professionalism in all interactions
Additional Details:
Training:
2-week training provided
Perks:
Health, dental, and vision benefits after conversion to permanent employment
Affiliated daycare location with priority for employees
Opportunities for career growth and advancement
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. #Admin1
