Customer Service Representative I Position Available In McMinn, Tennessee
Tallo's Job Summary: Join National Dentex as a Customer Service Representative in Athens, TN. This full-time position offers benefits such as health insurance, paid time off, and tuition reimbursement. Responsibilities include answering inquiries, resolving issues, providing product information, and collaborating with other departments. Skills required include strong communication and data entry abilities. High school diploma and customer service experience are necessary.
Job Description
Customer Service Representative
I 2.6 2.6
out of 5 stars Athens, TN 37303 Join National Dentex – a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at NDX Roger’s in Athens, TN for a full time Customer Service Representative. The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Thursday, 8:00 a.m. to 1:00 p.m. on Fridays, and subject to change from time to time. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement! Primary Responsibilities and Essential Functions of the
Position:
Answering Customer Inquiries:
Responding to customer questions via phone, email, chat, or other channels.
Resolving Issues and Complaints:
Addressing and resolving customer concerns in a timely and efficient manner.
Providing Product Information:
Offering accurate and helpful details about products and services.
Processing Payments:
processing payments.
Maintaining Accurate Records:
Keeping track of customer interactions and transactions. Collaborating with
Other Departments:
Working with departments to ensure customer satisfaction and resolve complex issues.
Ensuring Customer Satisfaction:
Striving to provide a positive and helpful experience to all customers.
Escalating Issues:
Knowing when and how to escalate complex issues to appropriate personnel. Refers all technical inquires to appropriate team member Route delivery when needed All other duties as assigned.
Skills and Abilities Required:
Strong Communication Skills Data entry and computer skills Ability to coordinate multiple tasks Attention to detail Excellent customer service
Valid Driver’s License Minimum Education and Experience Required:
Required:
High school diploma or GED equivalent Customer Service experience required
Hazardous Materials or Equipment Used:
Disinfectant process chemicals Personal protective equipment as required. Office equipment Insert hazardous materials and/or equipment
Physical Requirements:
Regularly required to sit, stand, walk, and/or reach Exhibit fine motor skills and/or perform repetitive motions Good hand-eye coordination Good manual dexterity Ability to walk and stand for long periods of time Repeated bending and kneeling Vision capabilities: Depth perception, attention to detail and/or color Push, pull, lift, and/or carry up to 25 pounds Education Required High School or Equivalent or better Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
