Customer Service Specialist – (Part-Time) Position Available In Montgomery, Tennessee

•EXTERNAL

APPLICANTS ONLY!

•-CDE Lightband, the municipal power provider for the City of Clarksville, offers electric, television, Internet and phone service to customers within the city limits. CDE Lightband serves over 80,000 metered homes and businesses with electric service and over 30,000 customers with broadband services over our Fiber to the Premise Network. We are looking for energetic, professional and courteous individuals to join our Customer Service team.

There are three positions available. Shifts will vary, ranging from 7a-4p, 8a-5p and 10a-7p. Incumbents will be considered for all potential shifts.

Bilingual with Spanish and English language highly preferred, but not required.

Incumbents provide customer service for multiple services and provide sales information on optional services with several service levels. Responsibilities may include responding to questions; providing information on multiple available services, service packages, and related fees; retrieving data from electronic and physical records; establishing and closing customer accounts; entering transactions; collecting a variety of fees; processing service changes and related transactions; balancing cash receipts; preparing, dispatching and scheduling service orders; and completing related clerical tasks•-Customer Service Specialist•

Team/Division:

Customer Service /

Reports To:

Customer Service Customer Resources Supervisor Job Status:

Part Time Work Schedule:

Varies:

10a•7p; 8a-5p and 7a-4p

Pay Status:

Salary FLSA Status:

Non-Exempt Pay Grade:

5

Created/Updated:

July 2017•-Job SummaryIncumbents provide customer service for multiple services and provide sales information on optional services with several service levels. Responsibilities may include responding to questions; providing information on multiple available services, service packages, and related fees; retrieving data from electronic and physical records; establishing and closing customer accounts; entering transactions; collecting a variety of fees; processing service changes and related transactions; balancing cash receipts; preparing, dispatching and scheduling service orders; and completing related clerical tasks.

Essential Duties and Responsibilities[]{style=”f”}