Customer Care Coordinator Position Available In Obion, Tennessee

Customer Care Coordinator 4.0 4.0 out of 5 stars 1370 Rutledge Lane, Union City, TN 38261 Through a relentless pursuit of excellence, Dynamix worked its way into becoming the physical therapy leader in West Tennessee. Since 2009, Dynamix has opened 13 clinics with plans to open more in the future. In 2019 and 2020, Dynamix was included on the prestigious Inc. 5000 list of fastest growing companies in the US. Dynamix has also finished in the top three for the Ascend National Practice of the Year award multiple times. Core values and company culture set the tone for an elite work environment. All Dynamix team members are held to the highest ethical and performance standards. The high standards allow the company to offer clients a “WOW” experience. As Dynamix moves forward, strategic and sustainable growth will further our mission to “go beyond in being the bright spot in our customers’ day while pursuing excellence in healthcare and service.”

Job Description:

Create a “wow” experience for every customer daily. The goal of this position is to provide an exceptional customer experience through elite customer service with professionalism and personalization. The person in this position must be friendly, respectful, and interactive with customers, doctors, nurses, case workers, insurance representatives and billing agents. They will always represent the Dynamix brand and assist the clinic by helping promote the Dynamix brand.

Accountability:

Engage with customer upon entering clinic with direct eye contact and conversation Answer phone promptly and with a smile Schedule all walk-in/call-in customers immediately Enter customer on spreadsheet for verification/initial authorization Collect co-pay/co-ins upon arrival Balance payment log with collections daily for accuracy Schedule out the entire POC with the customer during first visit Enter customers on auth board in G-Drive for continued treatment authorization tracking Explain Conformation of Benefit including financial liability clearly Support customers with billing questions Call all scheduled IEs to confirm appointment the prior day Communicate with referrals to collect script, demographic and insurance information on customers Ensure POC is returned and signed by physician in a timely manner Work tasks daily Print and mail charts as requested to authorized recipients Inform therapists of schedule changes throughout the day Collect inventory of all supplies for the clinic weekly for ordering Monitor clinic for cleanliness and neatness continuously Always maintain paperless goal and neat workspace Always maintain HIPAA compliance Attend and participate in Training Camps Participate in company events Personality Traits Highly Organized Friendly and interactive Punctual Flexible Dedicated Dynamix Physical Therapy is an equal opportunity employer. We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors. An extensive and thorough orientation program. Paid Time Off (PTO). Health, Dental, and Vision insurance; Life insurance; Prescription coverage. A 401(k) retirement plan with company match. Short and Long Term Disability. Personal and Family Medical Leave.