2nd Shift-Driver Support/Customer Service Representative Position Available In Rutherford, Tennessee

2nd Shift-Driver Support/Customer Service Representative 2.7 2.7 out of 5 stars 4403 West Jefferson Pike, Murfreesboro, TN 37129 We are looking for a team player who can multi-task in a busy environment. As a Driver Support team member, your primary role is to direct and assist our drivers in executing their daily job assignments. Previous experience with tractor trailer operations is preferred. This is a 2nd shift position. Days are Wednesday, Thursday and Saturday. Hours are 2pm to 12:30am.

Customer Service and Driver Support:

Respond to incoming calls and provide excellent customer service to our drivers.

Compliance:

Ensure compliance with DOT regulations and company policy.

Liaison:

Act as the liaison between drivers and other departments as needed, maintaining effective communication.

Driver Relationships:

Assist in maintaining effective relationships between the drivers and the driver support team.

Fleet Operations:

Handle daily fleet operations, driver questions, maintenance issues, and complaints, providing top-notch driver support.

Additional Assignments:

Perform additional assignments as directed by the supervisor.

Breakdowns:

Assist drivers during equipment breakdowns, ensuring smooth operations and driver support.

Qualifications:

Customer Service Orientation:

Demonstrate a strong commitment to customer service and driver support.

Communication Skills:

Excellent verbal and written communication skills.

Organizational Skills:

Strong organizational skills with the ability to prioritize workload in a fast-paced environment.

Technical Proficiency:

Proficient with or able to quickly learn dispatch and recordkeeping systems.

Leadership:

Solid leadership skills to ensure drivers comply with directions and assignments.

Problem-Solving:

Strong problem-solving and decision-making skills.

Experience:

Dispatching:

1-2 years of dispatching experience preferred.

Technical Skills:

Proficient in Microsoft Word and Excel.

Tractor Trailer Operations:

Previous experience with tractor trailer operations preferred. Join our team and be a vital part of our driver support system, providing exceptional customer service and support to our drivers every day.

Job Type:

Full-time Pay:

Up to $18.50 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Schedule:

10 hour shift Evening shift Every weekend Night shift

Work Location:

In person