Customer Care Advocate Position Available In Rutherford, Tennessee
Tallo's Job Summary: The Customer Care Advocate position, located in Milwaukee, WI or Florence, KY, is responsible for handling customer inquiries, orders, and quotes. This role requires 2-3 years of customer care experience, with knowledge of business tools like Salesforce and Oracle preferred. The role offers benefits such as medical coverage, 401k, and paid time off. Regal Rexnord, a global industrial manufacturer, is hiring for this role.
Job Description
Customer Care Advocate Customer Care Advocate
remote type
Hybrid
locations
Florence, Kentucky, United States
Milwaukee, Wisconsin, United States
time type
Full time
posted on
Posted 4 Days Ago
job requisition id
R25_01752
Position:
Customer Care Advocate
Reports To:
Manager II, Customer Care
Location:
Milwaukee, WI (HQ)•OR•Florence, KY
Remote Type:
Hybrid•3 days in office / 2 days remote
The Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, as well as other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. The Customer Care Advocate will resolve issues with limited authority and offer solutions within the Customer Care department guidelines and adherence to SOP’s.
Major Responsibilities:
Dedication to 80-20 overserve strategies and continuous improvement
Collaborates with other teams to drive resolution/shipment on open order reports
Handles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures
Responsible for building strong customer relationships and delivering customer-centric solutions
Support corporate initiatives designed to overserve our customers while providing an effortless customer experience
Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals
Handles customer escalations with first contact resolution when possible, if not, escalating when necessary
Work with internal teams with a high sense of accountability and urgency
Works with internal partners (Credit, Planning, Shipping, etc…) to drive resolution on customer-impacting issues
Handles conflict situations effectively, with minimum assistance
Handles customer inquiries with product knowledge
Works collaboratively with Engineering team to increase up-selling opportunities and verification of complex customer requests including ability to interpret CAD drawings
Calls are recorded for training and quality purposes
Further tasks outlined on RACI &/or assigned by leadership
Minimum Qualification:
High School diploma required
Bachelors degree preferred
2-3 years of professional Customer Care experience or equivalent work experience is required
Experience with business tools such as Salesforce, SharePoint, MS Teams, Windows Operating Systems preferred
Experience with Oracle &/or SAP (or other ERP systems) preferred
Experience navigating and utilizing corporate websites & eCommerce platforms preferred
Mechanical or technical aptitude & ability to read drawings desired
Team oriented with the ability to influence others
Ability to work in a highly dynamic team & fast-paced environment
Consistently demonstrates situational adaptability and resourcefulness
Excellent communication/interpersonal & organizational skills
Excellent ability to manage daily workload
LI-AB1 #LI-Hybrid
Benefits
Medical, Dental, Vision and Prescription Drug Coverage
Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
Paid Time Off and Holidays
401k Retirement Plan with Matching Employer Contributions
Life and Accidental Death & Dismemberment (AD&D) Insurance
Paid Leaves
Tuition Assistance
About Regal Rexnord
Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.
The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide.
