Customer Care Advocate II Position Available In Rutherford, Tennessee
Tallo's Job Summary: The Customer Care Advocate II position at Regal Rexnord is a full-time role based in Grafton, Wisconsin, or La Vergne, Tennessee. Responsibilities include handling customer inquiries, processing orders, and providing support on pricing, delivery, and policies. The ideal candidate will have 2-3 years of customer service experience and proficiency in Microsoft Office tools. Benefits include medical coverage, paid time off, and a retirement plan.
Job Description
Customer Care Advocate II Customer Care Advocate II
remote type
Hybrid
locations
Grafton, Wisconsin, United States
La Vergne, Tennessee, United States
time type
Full time
posted on
Posted 30 Days Ago
job requisition id
R25_01851
Position:
Customer Care Advocate
Reports To:
Manager I, Customer Care
Location:
Grafton, WI•OR•Lavergne, TN
Remote Type:
Hybrid•3 days in office, 2 days remote
Scope of role This role is key in meeting the needs of our OEM and distribution customers by handling routine and overflow calls and inquiries from customers and field sales representatives. This position is responsible for processing orders, advising on pricing, delivery, lead-time, terms and conditions guidelines and policies, credit/debits, etc. Key Responsibilities Perform basic daily account management tasks: Respond to email and phone inquiries Process customer orders Process customer claims Complete daily reports Research and process customer credits and debits Assisting in writing department SOPs and work instructions and coaching other CSR’s on SOP and work instruction creation Triage and process customer orders Utilize CRM, Oracle, OTIS, DDM, Excel, Word, PPT, and O365 to address customer requests Provide customer documents (i.e., policies, forms, engineering drawings, wiring diagrams, etc.) Identify and take action on continuous improvement opportunities Actively participate in daily Gemba calls
Take ownership over individual and contributions to team metrics, conduct root cause analysis, and implement solutions Participate in user testing to improve department processes Assist in special projects and Kaizen events Help train, job shadow, and mentor new hires
PROFESSIONAL EXPERIENCE/QUALIFICATIONS
The successful candidate will have relevant customer service experience and have proven experience in developing collaborative relationships across all levels and functions. This individual must have the passion, energy, adaptability and intellectual curiosity necessary for a fast-paced, growth-driven environment. Be able to employ forward thinking and a continuous improvement mindset.
Minimum Requirements:
Requires a high school diploma or equivalent and 2-3 years of related experience. Bachelor’s degree preferred. Experienced Microsoft Office; Excel, Word, O365. Customer service experience within manufacturing strongly preferred. Previous experience with process improvements, Kaizens and/or projects preferred.
Preferred experience with Oracle or another ERP software. Preferred experience with Microsoft Dynamics 365 or another CRM tool. #LI-Hybrid #LI-AB1
Benefits
Medical, Dental, Vision and Prescription Drug Coverage
Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
Paid Time Off and Holidays
401k Retirement Plan with Matching Employer Contributions
Life and Accidental Death & Dismemberment (AD&D) Insurance
Paid Leaves
Tuition Assistance
About Regal Rexnord
Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.
The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide.
