Customer Service Coord Position Available In Rutherford, Tennessee

Customer Service Coord

CITY AUTO SALES LLC – 2.3

Murfreesboro, TN Job Details Full-time Estimated:

$34.5K – $41.8K a year 10 hours ago Qualifications Customer service Mid-level High school diploma or GED Associate’s degree 2 years Full Job Description

POSITION OVERVIEW

Primarily responsible for serving as the dealership goodwill ambassador and fulfills the dealerships customer relations as liaison between customers and Sales/Service; creating and retaining a loyal customer base.

JOB DUTIES

Hire and train all customer service representatives in superior customer service to include telephone skills, dealership practices and expectations, and customer relations. Maintain accurate customer service schedule to ensure coverage for all dealership operating hours Work with department managers to implement and administer all dealership customer relations programs Ensure all customers receive a warm welcome and are taken care of during and after the sale Work with sales and service people to ensure that post-sale/service customer contacts are made and documented in DRM Handle all customer concerns first, resolving the issue and if unable, getting General Sales Manager (GSM) involved. Monitor all DRM emails and communications regarding CSI for sales and Service, working with managers to resolve any issues and close the loop for follow-up with customers. Make a 3-day Call to all SOLD customers as well as a 14-day check in call to proactively seek feedback (even if its negative). Share results of call(s) with GSM and Operations Manager. Monitor daily performance of all CSRs ensuring the showroom is tidy, welcoming, and all beverage and snack bars have been restocked and available for customers. Ensure all paperwork has been securely stored, delivered to corporate accounting department Miscellaneous other duties as assigned

POSITION REQUIREMENTS

Maintain a professional appearance HS Diploma or equivalent required, associate’s degree or higher preferred Ability to work a varied schedule including weekends, evening hours, and holidays 2-5 years’ experience in a Customer Service role with increasing responsibility Ability to communicate clearly and effectively with all persons This is for a shift from 12 pm to 8 pm with availability to work every other Saturday.

CHARACTERISTICS

The ideal candidate for the role will possess the following characteristics: Strong commitment to providing exceptional customer service Intellectual agility Dynamic leader aligned with mission and values of Company. Committed Highly principled Collaborative – open to suggestions Unafraid to ask for help. Uses positive interactions & fosters positive and safe work environment. Enables subordinates to do their best work. Holistically understands the big picture. Thinks long term and has ability to execute short term goals towards long term gains. Honest to a fault, yet tactful Respectful Empathetic but understands reasonable limits. Highly creative Generally cheerful and kind Creative Versatile Focused

SKILLS & QUALIFICATIONS

Responsible for one department. Directs varied work. Has full management responsibility for staff direct reports. Recommends candidates for hire. Conducts training of others Participates in performance appraisals of direct reports. Recommends salary actions. Recommends termination of employees Assigns tasks or responsibilities to others. Monitors work performance Recommends disciplinary actions. Extensive contact with others and usually involves several areas within the business and/or with community, business leaders, and customers. Typically handles highly sensitive and/or confidential information. Anticipates customer needs and regularly motivates or influences others to deliver customer service excellence. May troubleshoot highly sensitive or confidential issues. Personally, ensures problem resolution. Identifies barriers to effective customer service and sets customer service standards. Establishes a customer feedback system and holds self-accountable for customer service excellence within the department. Tasks and responsibilities require integration of diverse functional areas and involve variables that are more abstract. Work is substantially complex and varied, and requires the interpretation of technical and detailed guidelines, policies and procedures in combination.