Customer Service Representative Position Available In Rutherford, Tennessee
Tallo's Job Summary: Garage Door Services LLC is hiring a Customer Service Representative to handle customer inquiries, process orders, and resolve issues. The role requires strong communication skills, problem-solving abilities, and proficiency in CRM software. The job offers a full-time position with a pay rate of $17.00-$21.00 per hour, along with benefits such as 401(k) matching, health insurance, and paid time off. Experience in data entry, Microsoft Office, and customer service is required. Join our team and become part of a diverse and inclusive work environment.
Job Description
Customer Service Representative Garage Door Services LLC 201 Gils Street, Smyrna, TN 37167 We are seeking a motivated and detail-oriented Customer Service Representative to join our team at Garage Door Services LLC, a leading provider of residential garage doors and garage door openers. The ideal candidate will be the primary point of contact for our customers, providing exceptional service and support to ensure customer satisfaction and loyalty.
Key Responsibilities:
Customer Interaction:
- Handle inbound and outbound customer calls and emails regarding residential garage door products and services.
- Provide accurate information about product features, pricing, availability, and installation services.
Order Processing:
- Process customer orders accurately and efficiently, including entering orders into the system, verifying order details, and coordinating with the warehouse and delivery teams.
- Ensure timely and accurate communication with customers regarding order status, delivery schedules, and any potential delays.
Issue Resolution:
- Address customer concerns, complaints, and inquiries in a professional and empathetic manner.
- Troubleshoot product issues and provide solutions or escalate to the appropriate department if necessary.
- Follow up with customers to ensure satisfactory resolution of their issues.
- Provide basic technical support and troubleshooting assistance for garage door products and accessories.
Team Collaboration:
- Collaborate with other departments, including Sales, Warehouse, and Installation, to ensure seamless customer service and support.
- Participate in team meetings, training sessions, and continuous improvement initiatives.
Qualifications:
- High school diploma or equivalent; associate’s or bachelor’s degree in a related field is a plus.
- Proven experience in a customer service role, preferably in the home improvement or construction industry.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric attitude.
- Proficiency in using CRM software, Microsoft Office Suite, and other relevant tools.
- Ability to multitask, prioritize, and manage time effectively.
- Basic technical knowledge of garage door products and accessories is desirable.
Garage Door Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join our team as a Customer Service Representative and be part of a dynamic environment where your skills will be valued and developed.
Job Type:
Full-time Pay:
$17.00
- $21.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Shift:
8 hour shift
Experience:
Data entry: 3 years (Required)
Microsoft Office:
5 years (Required) Customer service: 5 years (Required) builder industry: 2 years (Preferred)
Work Location:
In person
