Customer Support Specialist Position Available In Rutherford, Tennessee

Customer Support Specialist Wearwell

LLC – 3.3

Smyrna, TN Job Details Full-time From $20 an hour 1 day ago Benefits AD&D insurance Disability insurance Health insurance Dental insurance Tuition reimbursement Work from home Vision insurance 401(k) matching Loan assistance Life insurance Prescription drug insurance Qualifications Spanish EDI React English Mid-level 3 years High school diploma or GED Manufacturing Full Job Description Join our Team – Come for a Job Stay for a Career! Wearwell is a global industry leader in the anti-fatigue matting market. Our team members are more than just another number – they are family. As our business grows, so must we. We are seeking a Customer Support Specialist, fluent in English and Spanish, to provide excellent assistance to our customers by analyzing and identifying concerns and promoting the best possible product solutions. This is not a call center opportunity! Monday to Friday 7:30 a.m. to 4:30 p.m. Hybrid role with work from home flexibility $20.00/hour Responsibilities Process incoming customer orders and inquiries in a fast-paced environment using technology (EDI, chat, phone, e-mail, etc.) Provide knowledgeable answers to questions about products, pricing, and availability. Respond to shipping inquiries and answer order status questions. Participate on team calls and meetings in the office and via web camera. Ability to work overtime as requested. Display a desire for continued professional development. React positively to change and Perform other duties as requested. Qualifications High school diploma and three years related experience in an industrial (manufacturing, production, or distribution) work environment and/or equivalent education, training, and experience. Good verbal and written communications skills – fluency in English and Spanish required. Ability to think critically and solve problems. Team player able to assist in other areas as needed. Able to work independently from a home office environment that is free from distraction. High-speed reliable internet access. Ability to multi-task in a fast-paced production environment. Attention to detail, focus on quality, and willingness to cross-train. Reliable attendance is necessary. Benefits Competitive pay and time off – 80 hours vacation in your first year! Comprehensive Medical Dental and Vision Plans – including Prescription Drug Coverage Next Day Pay through Payactiv! 401k Retirement Plans with generous company match Tuition Reimbursement Student Loan Repayment assistance Basic Life Insurance and AD & D Long-term Disability coverage Referral Rewards Discounts programs and optional supplemental plans A business casual work environment and A company culture founded on integrity, accountability, and respect. Certain state laws require the posting of the potential salary range for advertised jobs. Individual base pay is determined based on a variety of elements including market data, experience, skills, internal equity, and other factors. Drug-Free Workplace/EEO Offers of employment are contingent upon passing a post-offer, pre-employment drug screen and satisfactory background investigation.