Non-Acute Customer Service Specialist (Hybrid) Position Available In Rutherford, Tennessee

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. This position will work in a fast-paced, challenging environment to provide support to internal and external customers by utilizing strong communication skills to resolve customer service issues within the scope of policy. This position requires a high level of flexibility as it relates to cross training on multiple functions within the organization. Key Responsibilities Effectively communicate information verbally and in writing Maintain professionalism while dealing with difficult situations and/or people Identify opportunities for process improvement Interact professionally with all levels of management and staff Multi-task and problem solve under pressure Meet attendance and punctuality requirements Operate computer systems, telephone systems, copiers, fax machines, etc. Provide feedback to other departments regarding areas of concern or improvement Manage confidential information effectively Intermittent responsibility for On-Call Phone one week at a time Other duties as assigned Minimum Requirement Typically requires 3+ years of related experience. Education Associate’s degree preferred Location Candidate must live within 70 miles of the LaVergne, TN location. Critical Skills Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint) required; experience with Sales Force and SAP a plus 1+ years’ experience in a call center environment preferred Excellent verbal and written communication skills Ability to type 40 WPM Experience working with pharmaceutical products a plus Strong attention to detail Good decision making skills Flexible schedule to accommodate changing business needs We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson’s pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $16.75 – $27.91 McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson! McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.