CLIENT SUPPORT AGENT – MAIN OFFICE Position Available In Sevier, Tennessee

CLIENT SUPPORT AGENT

•MAIN

OFFICE CITIZENS NATIONAL BANK

•3.6

Sevierville, TN Job Details Estimated:

$31.8K•$37.6K a year 1 day ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Customer service High school diploma or GED Entry level

Full Job Description Description:

JOB SUMMARY

Provides exceptional customer service by telephone and electronic written correspondence to clients of the bank. Researches and resolves client requests and answers client inquiries with regard to all CNB Products and Services. Subject matter expert with regard to all CNB digital channels. Sells appropriate products as needed.

ESSENTIAL DUTIES

Well versed in all CNB products and services. Receives and fields incoming client calls, voicemails, and electronic communications in an efficient and professional manner. Researches and resolves customer inquiries within given authority. Answers deposit questions and resolves client needs concerning stop payments, account transfers, wire orders, and debit cards. Provides accurate information concerning fees, products, and state/federal regulations. Recognizes and facilitates cross-selling opportunities; actively uses Synapsys to generate client sales leads. Supports the digital banking product suite provided to clients including, but not limited to online and mobile banking, online financial management tools, mobile deposit, iPay, and Expressline. Performs a variety of routine daily tasks including preparing correspondence and participating in special department projects. Consistently meets or exceeds customer expectations. Performs other incidental and related duties as required and assigned.

BENEFITS

Medical, Dental and Vision•100% paid for the employee Life Insurance 401k

Short Term and Long Term Disability Paid Time Off Additional Voluntary Benefits Requirements:

JOB QUALIFICATIONS

Required Education & Experience:

High school diploma or general education degree (GED) or one year related experience and/or training or equivalent combination of education and experience.

Preferred Education & Experience:

One or more years customer service, training, PC support or corporate cash management experience and/or training. General hours are Monday 7:30AM to 5:00PM and Tuesday through Friday from 7:45 AM to 5:00 PM; long hours and weekend work expected on occasion. We are an equal opportunity employer and welcome all qualified candidates to apply.