Airport Customer Service Agent (Part-Time) Position Available In Shelby, Tennessee
Tallo's Job Summary: The Airport Customer Service Agent (Part-Time) position in Memphis, TN requires individuals to provide excellent customer service to passengers by checking in, ticketing, and resolving complaints. Responsibilities include assisting customers, handling transactions, processing baggage, and operating jetways. Requirements include being at least 18 years old, having a high school diploma or equivalent, and the ability to stand for long periods. The hourly rate for this role is $15.
Job Description
Airport Customer Service Agent (Part-Time)
Req #72
Memphis, TN, USA Job Description
Posted Tuesday, March 25, 2025 at 11:00 PM
Job Summary
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as
EXCELLENT
customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
Job Details
Job Family
CUS
Job Function
CUS – Customer Service
Pay Type
Hourly
Hiring Rate
15 USD
