Bilingual Contact Center Support Specialist (7A – 4P) Position Available In Shelby, Tennessee

Promptly answer incoming calls, emails, chat, and text messages Provide product and service information to customers Identify and resolve customers’ problems and issues Identify and escalate problems and issues to supervisors Process orders and forms Route calls, messages, and emails to appropriate resources as needed Document all calls & messages according to standard op procedures (SOPs). Recognize, document, and alert management of “trends” in customer calls and/or messages. Complete call logs and multimedia message recording requirements Make and receive calls using a telephone headset Read and respond from a dynamically prepared script