Call Center Representative (Medical) Position Available In Shelby, Tennessee

Call Center Representative (Medical) 2.8 2.8 out of 5 stars 6077 Primacy Parkway, Memphis, TN 38119 OrthoSouth is hiring dependable, experienced, and professional Call Center Representatives for our growing team! We are growing and are looking to add wonderful employees who put customer service first and who want to grow with our company! Essential Duties & Responsibilities

• Record the information provided by callers accurately and completely, including telephone number, patient name, and message details
• Use correct grammar, spelling, and punctuation when completing phone notes and emails
• Route completed phone notes and live callers to the appropriate staff member in a timely manner, working quickly and efficiently to increase productivity
• Answer telephone calls professionally and pleasantly, using a caring and compassionate tone of voice
• Identify calls and messages that are of an emergent or urgent nature following the provided guidelines and notify the appropriate staff member
• Maintain a current knowledge of clinic employees and their role
• Adhere to internal policies regarding confidentiality and federal HIPAA regulations
• Performs other related duties as assigned Minimum Requirements
• High school diploma or equivalent
• Computer/data entry skills Preferred
• Previous experience involving heavy telephone usage and electronic medical records
• Previous experience with customer service Essential Duties & Responsibilities
• Record the information provided by callers accurately and completely, including telephone number, patient name, and message details
• Use correct grammar, spelling, and punctuation when completing phone notes and emails
• Route completed phone notes and live callers to the appropriate staff member in a timely manner, working quickly and efficiently to increase productivity
• Answer telephone calls professionally and pleasantly, using a caring and compassionate tone of voice
• Identify calls and messages that are of an emergent or urgent nature following the provided guidelines and notify the appropriate staff member
• Maintain a current knowledge of clinic employees and their role
• Adhere to internal policies regarding confidentiality and federal HIPAA regulations
• Performs other related duties as assigned Minimum Requirements
• High school diploma or equivalent
• Computer/data entry skills Preferred
• Previous experience involving heavy telephone usage and electronic medical records
• Previous experience with customer service

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to

Friday Work Location:

In person