Client Services Representative Position Available In Shelby, Tennessee
Tallo's Job Summary: Client Services Representative job in Memphis, TN, with a financial company offering $24.14-$26.51 per hour. Responsibilities include answering calls, resolving inquiries, documenting activities, and coordinating problem resolution. Requirements: 2-3 years of customer service experience, typing ability, proficiency in MS Office, and exceptional communication skills. High school diploma required. Benefits include health benefits and referral program. Equal opportunity employer.
Job Description
Client Services Representative#25-63425
$24.14-$26.51 per hour
Memphis, TN
All On-site Job Description
Our Client, a Financial company, is looking for a Client Services Representative for their Memphis, TN/ Hybrid location.
Responsibilities:
Responsible for answering inbound calls from clients, while providing exceptional customer service
Resolve general inquiries such as username / password resets, address changes, phone number changes, etc.
Document call activity using Client’ proprietary system (they will be expected to document while on the phone with the customer)
Perform various duties as assigned by management
Responds to inquiries or complaints received through phone calls, correspondence and/or face-to-face contact with clients concerning the bank’s products or services
Reviews and researches requests or problems obtaining necessary information from policies, procedures or practices
Coordinates problem resolution with appropriate departments Informs customers of standard procedures or resolution of problem Follows up, either verbally or in writing, to ensure customer satisfaction
Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
Requirements:
2-3 years of recent customer service experience, ideally from a call center
Must have the ability to type and be on the phone at the same time
Ability to navigate through numerous systems at once
Experience using dual monitors Proficient user with Microsoft Word, Outlook, and basic Excel
Ability to type at least 40 WPM
Exceptional customer service skills; easy to understand
Excellent verbal and written communication skills
Ability to use proper grammar and spelling
Experience within the banking or financial services industry is preferred but not required
Education:
Minimum of a High School Diploma or equivalent Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
