Customer Sales and Service Representative Position Available In Shelby, Tennessee

Customer Sales and Service Representative Commercial – Associate Customer Sales and Service Representative

White Plains, New York Job ID:

R-1077320

prior to the end date: July 14th, 2025 When you join Verizon You want more out of a career. A place to your ideas freely — even if they’re daring or different. W the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is amunity of people who anticipate, lead, and believe that listening is w learning begins. In crisis and in celebration, wee together — lifting ourmunities and building trust in how we show up, everyw & always. Want in? Join the #VTeamLife. What you’ll be doing… With your superior sales and customer service skills and excitement for technology, you’ll deliver an exceptional customer experience to go along with America’s fastest and most reliable network! Customers rely on us. When they have questions or issues, you’ll be t. When you join Verizon… You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in cloud and security solutions, Internet of Things and video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place w you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Your responsibilities will include, but are not limited to: Answering iing calls from customers and responding to requests about installation, disconnection, or changes to service. Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of Verizon’s products and services to effectively service and retain customers. Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience. Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues. Responding to requests from customers about Verizon products and services. Verifying service order accuracy andpleteness and making corrections/changes, as needed. Negotiating the collection of overdue bills. Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business. Managing various systems and work tools while engaging on the phone with customers. What we’re looking for… You are a true consultative salesperson, who is energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy andmunication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns, and are driven to provide exceptional customer service. While you drive to meet your daily sales goals, you’ll help our customers stay connected to what matters the most.

Even better if you have:

Related Associate Degree or 2+ years’ relevant experience. Customer Service call center experience. Previous collections experience. Experience with selling products and services. Customer service skills. Demonstrated ability tomunicate with detail and precision. You must live within 75 mi​les of the current reporting loc​ation for life of contract. We reserve the right to request your attendance at the office location for team huddles, meetings , etc​. If Verizon and this role sound like a fit for you, we encourage you to even if you don’t meet every “even better” qualification listed above. Test(s) Required

SACS HTML

Results Test Previews W you’ll be working
In this remote role, you’ll work from home with occasional in-person trainings and meetings. Scheduled Weekly Hours
35