Customer Service Representative Position Available In Shelby, Tennessee

Customer Service Representative Home Town Disposal 3849 New Getwell Road, Memphis, TN 38118 Position Summary The Customer Service Representative is part of a team supporting and serving our customers and clients through inbound and outbound calls. The position will be expected to demonstrate a resourceful and quick-thinking mindset that will assist with callers and answer questions in a concise manner as well as providing an exceptional and committed customer experience to our users through phone, email, and chat support. The Customer Service Representative reports to the Customer Service Supervisor. Responsibilities Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience Strive for first-contact resolution with each interaction Take ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations Collaborate with other team members to ensure consistent and seamless services while also exercising time management and task prioritization Work with team leaders to identify opportunities to improve processes, products, and services Update customer information in the system during and after each correspondence Answer incoming calls from prospective customers to explain services and products offered while providing additional service offerings Become proficient with client programs and develop product knowledge Record and verify names, addresses, purchases, and reactions of prospective customers Handle incoming calls (orders, inquiries, complaints, etc.) and direct calls for further problem resolution if necessary Participate in learning opportunities for process improvements, time management, and technology skills Adhere to company policies and procedures Other duties as assigned by manager / supervisor Develops and builds up team members with an emphasis on hiring and training Be a brand ambassador for Greenmark, driving a culture of excellence and true partnership with team members and external stakeholders Education and Experience Education High school diploma or GED (accredited) required 2+ years of relevant and call center experience

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Work Location:

In person