Customer Service Representative Position Available In Shelby, Tennessee

Customer Service Representative Olympic Industries Germantown, TN Job Details Full-time Estimated:

$38.2K – $45.3K a year 15 hours ago Benefits Health savings account AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Microsoft Word Press brake machine Microsoft Excel Microsoft Outlook Order management system Customer service Mid-level Microsoft Office Customer relationship management Relationship management Stamping press

Manufacturing Full Job Description Job Title:

Customer Service Representative Location:

Cordova, TN or Hartford, WI (Semi regular travel to both plants will be required)

Job Type:

Full-time Company:

Olympic Industries About Us:

Olympic Industries, part of the Arise Industrial Manufacturing family, began operations in 1959 with the goal of becoming the most reliable and trusted source for steel fabrication services in the area. By combining the finest metal-working craftsmen available and state-of-the-art fabrication equipment, our goal is to constantly improve and evolve while earning customer respect along every step of the way. Today, Olympic Industries has a combined production area of over 50,000 square feet, with state-of-the-art laser, punch press, press brake, welding, and milling machinery. Our extensive production equipment capabilities are complimented by our skilled workforce, and commitment to providing our customers on-time, turnkey solutions. At Olympic Industries there is the firm belief that great people are the backbone to a great company. We take pride in servicing our customers the right way and know that such pride starts with every operator in a job well done.

Job Overview:

The Customer Service Representative (CSR) serves as the primary point of contact between the company and its clients. They are responsible for handling inquiries, providing product or service information, processing orders, and resolving any issues related to customer needs. CSRs must have a solid understanding of the company’s metal fabrication processes, products, and timelines to effectively communicate with clients and ensure satisfaction. They work closely with sales, production, and logistics teams to ensure seamless customer experience, maintain strong client relationships, and support the company’s business objectives.

Key Responsibilities:

Enter orders and jobs for various customer accounts Review open order customer reports Confirm deliveries, order status, relay late orders to account managers & customers, and facilitate expedites. Perform documentation and data entry for customer accounts Support Account Managers Coordinate shop schedule with management Coordinate the cross-selling projects between multiple businesses Other duties as assigned

Qualifications:

Have general Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications. Have effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email Have a positive, professional attitude, handling difficult customers with the ability to diffuse negative situations. Have experience working with shipping and order management Have effective verbal and written skills – must be able to explain technical parts and information clearly and able to communicate with customers and accurately input orders. Knowledge of manufacturing is preferred Why Work with Us? We offer competitive pay as well as an outstanding benefits package that includes Medical, Dental, Vision, HSA, 401k, Paid Time Off, and more! We offer opportunities for career growth and development. We offer a positive work culture with a safe environment while producing quality work efficiently.

Benefits:

We offer a full-scale comprehensive benefits package including company-provided life and AD&D insurance, disability insurance and virtual medical healthcare services. The company also offers voluntary medical, dental, vision, supplemental life and AD&D insurance, accidental, critical care and hospital indemnity insurance. Additionally, we offer generous Health Savings Account and 401k/Roth retirement savings plans. How to

Apply:

If you’re excited about this opportunity and believe you’re a great fit for the role, please submit your application here. We look forward to hearing from you! We are proud to be an Equal Opportunity Employer, welcoming and encouraging applications from everyone. Our company participates in E-Verify to ensure a fair and inclusive employment process.