Customer Service Representative Position Available In Shelby, Tennessee

Description We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Memphis, Tennessee. This is a Contract to permanent position offering the opportunity for growth and development within the insurance industry. The ideal candidate will demonstrate exceptional communication skills and a commitment to obtaining necessary certifications to advance into an agent role.

Responsibilities:

• Provide outstanding customer service by responding to inbound and outbound calls in a timely and detail-oriented manner.
• Assist customers with inquiries and resolve issues efficiently to ensure satisfaction.
• Collaborate with team members across multiple office locations, including Midtown and Southaven.
• Prepare for insurance certification exams by studying after hours and completing required training.
• Take a personality assessment to evaluate suitability for the position and participate in follow-up interviews.
• Complete background checks as required by State Farm to ensure compliance.
• Learn and adapt to company procedures for transitioning into an agent role.
• Maintain accurate records of customer interactions and ensure data is updated in the system.
• Support team efforts to meet deadlines and achieve performance goals.
• Actively participate in training sessions designed to enhance skills and knowledge. Requirements
• Proven experience in customer service, preferably in a call center environment.
• Strong communication skills with the ability to handle inbound and outbound calls professionally.
• Willingness to study and prepare for certification exams within the first two months of employment.
• Ability to work at multiple office locations as needed.
• Completion of a personality assessment and compliance with all pre-employment requirements.
• Demonstrated ability to meet deadlines and work effectively under pressure.
• Basic computer proficiency and familiarity with data entry.
• Commitment to learning and advancing into an agent role.

TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .