Dental Lab Data Entry/Customer Rep Position Available In Shelby, Tennessee

Dental Lab Data Entry/Customer Rep R-Dent Dental Laboratory – 3.3 Bartlett, TN Job Details Full-time $15 – $16 an hour 1 day ago Benefits Health insurance Dental insurance Vision insurance 401(k) matching Life insurance Qualifications Customer service High school diploma or GED Entry level Full Job Description The largest privately-owned Dental Laboratory in Tennessee, Mississippi, and Arkansas is looking for a Data Entry/Customer Service Rep to join our Team!

Summary of Position:

This position will enter prescriptions for dental prostheses (eg: crowns/bridges, dentures, implants) into our dental lab software so our production departments can design those products and communicate with customers when needed by phone, email, and text.

Compensation:

starting at $16 per hour

Shift:

Full-time Monday-Friday 1:00pm-10:00pm (shift may be variable depending on business and customer needs)

Duties and Responsibilities:

Enter prescription information into our dental lab software so our production team can make those dental products (e.g. crowns, bridges, dentures) accurately and timely for our customers. Communicate with customers via phone, text, and email about our products; solve customer problems; record notes in our software; and ensure customer retention/satisfaction by adhering to professional call handling techniques. Perform other administrative duties such as photographing, boxing, cleaning, and sorting cases as needed.

General Qualifications:

Must be at least eighteen years of age and possess a high school diploma or equivalent. Must be able to read, analyze, and interpret information (eg prescriptions) and quickly (and accurately) enter information into our database as well as quickly respond to customer inquiries via call, text and email in a professional manner. Must be able to meet departmental goals for speed and quality of data entry and handling of phone calls. Must be able to process and follow oral and written instructions with minimal repetition. Must be computer proficient and able to quickly and accurately enter data into our software. Must possess the ability to solve practical problems in situations where only limited standardization exists. Attention to detail and accuracy while working quickly is essential. Must possess strong customer service and previous customer service experience (at least one year is preferred). Must adhere to R-Dent’s Core Values, including Teamwork, Easy to Work With, Customer First, Commitment, and Striving for Excellence Must be able to stand and/or sit for long periods of time (up to 8 hours per day) as well as reach and bend.

Working Conditions:

Fast-paced manufacturing office work environment. Work is conducted indoors with air conditioning. Some fluorescent lighting may be present. Noise level is usually low to medium Occasional lifting of up to 25 lbs

Note:

R-dent reserves the right to change or modify this Job Description in line with changes in R-dent business needs.

ABOUT THE ORGANIZATION

In 1978, a young CDT by the name of Randy Grubb realized the need for a dental laboratory that would offer quality products with high aesthetics and outstanding customer service. Thus, R-Dent Dental Laboratory was born, and we’ve grown from that idea about quality and service to become the largest and finest full-service dental laboratory in west Tennessee.

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

OTHER INFORMATION

We use Everify, which requires your social security number be used to verify your authorization to work. Additionally, we require a satisfactory background check.