HR IT Call Center Agent-51836- (Onsite) Position Available In Shelby, Tennessee
Tallo's Job Summary: The HR IT Call Center Agent-51836-Onsite position is a multi-year project located in Millington, TN, requiring an Active Secret clearance. Key skills include Security+ certification and strong communication abilities. Preferred qualifications include 2-3 years of call center experience. Responsibilities include staffing a 24/7 call center, answering calls and emails, troubleshooting, and creating new user accounts.
Job Description
Greetings! Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Deloitte currently has approximately 330,000 people in more than 150 countries and territories. Our client is seeking an HR IT Call Center Agent-51836-Onsite. You seem to have a rock-solid profile and your overall background seems to be a great match for the position. Please review the below details for clarity on the position description.
Job Title:
HR IT Call Center Agent Duration:
Multi Year Project Location:
Millington, TN Onsite Clearance Requirement:
Active Secret Required Skills:
1. Security+ certification. Required because contractors will need Administrator level access for the IT systems to create new accounts, one of the services the EOC provides; client cyber standards require the Sec+ cert for anyone with Admin access. 2. Good listening, speaking, communication and customer service skills.
Preferred Skills:
2-3 years of Call center experience preferred.
Day-to-day Responsibilities:
Staff a 24/7 call center supporting client users of legacy HR IT systems; answer phone calls and emails, initiate tickets using a SharePoint ticketing system, assist callers with troubleshooting, establish new user accounts, monitor system status and report as necessary.
Education:
Bachelors (waivable) I would appreciate the opportunity to connect and discuss this further. Please feel free to call or email me at your convenience, or let me know a suitable time for us to connect.
