Technical Printer Support Representative I (Laser) Position Available In Shelby, Tennessee

Job Description:

Technical Printer Support Representative I(Laser)LocationUS-VA-Chesapeake

• US-FL
• US-GA
• US-IA
• US-IN
• US-LA
• US-NC
• US-NY
• US-OH
• US-TN
• US-VA.

..CompanyCanon InfoTechnology ServicesRequisition ID33035CategoryCustomerService/SupportPosition TypeFull-TimeWorkstyleVirtualAbout theRoleCanon ITS is seeking highly skilled, professional, andcustomer-focused individuals to deliver exceptional technicalsupport. As a Canon Technical Printer Support Representative I, you willefficiently receive and respond to inbound customer calls andinquiries, resolving various routine and complex technical laserprinter issues in a “first call resolution strategy,” escalatingappropriate cases, and following up on issues to ensure timelyresolution and customer satisfaction.

This position offers:

• Remote work style
• Various scheduling options
• Paid orientation and training
• Benefits (medical, vision, dental, life insurance, anddisability)
• Company-paid holidays
• Paid time off: personal, vacation, and sick time
• 401(k) with company match
• Employee assistance program
• Tuition reimbursement
• Employee discounts
• Pay differentials

Schedule Options:

Mon

• Fri•9:00 am•5:30 pm EST Mon•Fri•9:15 am•5:45 pm EST Mon•Fri•9:30 am•6:00 pm EST Mon•Fri•9:45 am•6:15 pm

EST Compensation:

In accordance with applicable laws, we are providingthe salary range for this role: $15.00

• $15.53 per hour + shiftdifferential and Total Care incentivesYour ImpactAs a Canon PrinterTechnical Support Representative, you’ll:
• Provide positive and professional technical support to Canoncustomers via phone, email, and chat
• Analyze complex laser printer issues, troubleshoot like a pro,and recommend winning solutions.
• Promptly identify, research, and resolve customer inquiries usingall available software and network tools
• Interact with customers and team members simultaneouslytoexpedite call resolution
• Make prompt, accurate business decisions that mutually benefitthe business and the customer
• Document interactions and resolutions in our easy-to-useapplications
• Assist customers using our Total Care approach with making apurchase decision and completing their order on the Canon website

About You:

The Skills & Expertise You Bring

• High school diploma orequivalent
• Previous customer service or call center experience
• Demonstrated knowledge of PC operating systems such as Windowsand/or MAC
• Intermediate to advanced level skills with internet navigation,instant messenger tools, and email
• Keyboarding and MS Office proficiency
• Ability to work independently and manage time effectively
• Strong communicator with active listening skills and proficiencyin English
• Ability to talk, type, and solve issues simultaneously in afast-paced virtual environment
• Ability to multi-task, prioritize, and navigate multiple computerprograms and screens at one time
• Dependable, punctual, and consistent attendance are a must forthis position
• A reliable high-speed internet connection and a workspace freefrom noise and distractions
• This position is fully remote and open to candidates residing inFlorida, Georgia, Indiana, Iowa, Louisiana, New York, NorthCarolina, Ohio, Tennessee, and Virginia.

Company OverviewCanonInformation Technology Services, Inc.

• The environment at CanonITS is energetic and diverse.

Our team is comprised of a widevariety of people in positions that help our employees grow anddevelop their careers. Statement of Policy on Equal EmploymentOpportunity Canon is committed to providing equal employment andadvancement opportunities to all qualified persons without regardto race, sex, marital status, sexual orientation or affectionalpreference, color, religion, national origin, age, disability, orveteran status, unless a bona fide occupational qualificationexists. Our commitment is to assure full opportunity for allemployees in order that they may achieve their highest potentialand to assure progressive employment practices that conform to theletter and spirit of federal, state, and local laws regarding equalemployment opportunities. Canon’s policy is to: Recruit, hire andpromote for all job classifications without regard to race, color,religion, sex, age, sexual orientation, disability or nationalorigin. Base decisions on employment so as to further the principleof equal employment opportunity. Ensure that promotion decisionsare made in accordance with the principles of equal employmentopportunity by imposing only valid requirements for promotionalopportunities. Ensure that all other personnel actions (such ascompensation benefits, transfers, layoffs, company sponsoredtraining, education, tuition assistance, social and recreationprograms) will be administered without regard to race, color,religion, sex, age, sexual orientation, disability or nationalorigin. Workplace Accommodation Request

• HR Accessibility
• Reasonable Accommodation Canon I.T.S. is committed to theemployment and advancement of qualified disabled veterans and otherindividuals with disabilities. If you feel you require a reasonableaccommodation to apply for a position with Canon I.T.S., pleasecall our Toll-free TDD Support Line for the Hearing Impaired Monday
• Saturday (excluding holidays) at 1-866-251-3752, Eastern timefrom within the US.

For all other reasonable accommodationrequests, please call 757-579-7127. You will be asked to provideinformation on the open position you are applying for online andthe details on the reasonable accommodation you are requesting. PayTransparency Policy Statement The contractor will not discharge orin any other manner discriminate against employees or applicantsbecause they have inquired about, discussed, or disclosed their ownpay or the pay of another employee or applicant. However, employeeswho have access to the compensation information of other employeesor applicants as a part of their essential job functions cannotdisclose the pay of other employees or applicants to individualswho do not otherwise have access to compensation information,unless the disclosure is (a) in response to a formal complaint orcharge, (b) in furtherance of an investigation, proceeding,hearing, or action, including an investigation conducted by theemployer, or (c) consistent with the contractor’s legal duty tofurnish information. Canon ITS is a tobacco-free work environment.

Notice to Recruiting Firms/Agencies Canon ITS typically recruitscandidates directly, rather than through a third party recruitingfirm or agency. Canon ITS will pay a recruiting fee only when acandidate is submitted for consideration to our company through ourapplicant tracking system, by direct invitation of Canon ITS, andif Canon ITS has a contract with the recruiter. Canon is proud tobe an equal opportunity employer. Minority/Female/Individuals withDisabilities/Protected Veterans. All qualified applicants willreceive consideration for employment without regard to race, color,religion, sex, national origin, disability or protected veteranstatus. To read more about employment discrimination protectionsunder federal law, click here #CITSWorkstyle DescriptionVirtual

• This position is consideredvirtual.

The office will be open 5 days a week; however, you willnot be required to report to the office unless there is a specificbusiness need. Note that work schedules and office reportingrequirements may change from time to time based on businessneeds.

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