Bilingual Customer Support Representative Position Available In Sumner, Tennessee
Tallo's Job Summary: The Bilingual Customer Support Representative position at Foreword Companies in Hendersonville, TN requires excellent communication skills, organization, and attention to detail. Responsibilities include answering phones, processing orders, providing technical support, and ensuring customer satisfaction. Proficiency in CRM systems, Microsoft Office, and industry experience in manufacturing customer service is essential. This role also involves sitting for long periods and wearing a headset.
Job Description
Bilingual Customer Support Representative Foreword Companies Hendersonville, TN 37075
Job Title:
Customer Support Representative Location:
Hendersonville, TN, 37075
Job Summary:
We are seeking a Customer Support Representative with exceptional communication skills, organizational abilities, attention to detail, and customer service skills. The ideal candidate will have a strong work ethic, excellent attendance, and a willingness to learn.
Duties and Responsibilities:
- Answering phones and assisting customers with inquiries
- Processing orders and auditing for accuracy
- Providing technical support to customers
- Handling and resolving customer issues in a timely manner
- Required reading and maintaining detailed notes in CRM system
- Ensuring customer satisfaction excellence
- Performing additional duties as assigned by management
Required Skills/Abilities:
- Experience using a CRM system
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Industry experience in manufacturing business involving Customer Service
- Basic knowledge of doors, frames, and products
- Strong problem-solving skills
- Accurate measurement and mathematical capability
- Clear and professional communication skills (verbal and written)
- Ability to multitask and work under pressure
Education and Experience:
- High School diploma or
GED Physical Requirements:
- Ability to sit for long periods of time
- Comfortable wearing a headset Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed by management.
