Customer Experience Support Position Available In Sumner, Tennessee

Customer Experience Support 3.3 3.3 out of 5 stars 1116 Vaughn Parkway, Portland, TN 37148 Gastite delivers innovative solutions through our core values of safety, quality, people, and customers. We commit ourselves to ensure inclusion, integrity, and excellence as we prosper in all aspects of our business.

Primary Responsibilities:

Will be responsible for responding to all customer requests and questions regarding products and account information in a timely and professional manner via telephone or computer Prepare, process, review, and monitor various documents including customer orders and shipments Informs customer of unit prices, shipping date, and follow up on orders to ensure delivery by specified date Interaction with production, shipping, warehouse, or personnel to expedite or trace missing or delayed shipments Build and sustain positive relationships with external sales agencies and customers through open communication and exceeding expectations Operate in a team environment to achieve departmental and personal goals and assist others with their goals Compile and submit requests for RMA’s/credits for the customers Resolve customer concerns or issues with appropriate alternatives and solutions by assessing and investigating internal issues or shortfalls, expediting necessary adjustments or corrections, and following up with customers to ensure satisfaction and/or escalating when required Receive inbound material accurately into ERP system Assists warehouse with outbound shipments Supports customer experience team on daily tasks and functions Other duties as assigned Meet all safety requirements

Skills Required:

Strong interpersonal, organizational, research, and analytical skills Excellent written, interpersonal, and verbal communication skills with attention to listening and details Self-started motivated to achieve goals and overcome challenges Excels at time management and prioritizing tasks Excellent computer skills including Microsoft Office Knowledge and experience with ERP systems a plus Education & Experience preferred: Associate degree A minimum of 1 year of previous customer service or sales experience This list of duties and responsibilities is not intended to be exhaustive. As business needs change, additional duties or responsibilities may be added or removed. Gastite employees are expected to be team players and have a willingness to assist in other tasks on an as-needed basis.

Job Type:

Full-time Pay:

From $18.50 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Parental leave Professional development assistance Vision insurance

Shift:

Morning shift

Work Location:

In person