Customer Service Representative (Bilingual) Position Available In Sumner, Tennessee
Tallo's Job Summary: Join CDF Distributors in Hendersonville, TN as a Bilingual Customer Service Representative. Respond to inquiries, handle complaints, and promote products. Full-time position offering $22.00 - $28.00 per hour with benefits including 401(k) and health insurance. Requires fluency in English and Spanish, with previous customer service experience preferred.
Job Description
Customer Service Representative (Bilingual) CDF Distributors Hendersonville, TN 37075 Job Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will be vital in ensuring customer satisfaction and loyalty. The ideal candidate will possess strong interpersonal skills, a positive attitude, and a commitment to delivering high-quality service. Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information regarding products and services to assist customers with their needs. Handle customer complaints with empathy and professionalism, striving for resolution on the first contact. Maintain detailed records of customer interactions and transactions in our computerized system. Conduct outbound calls to follow up on customer issues or promote new products and services. Collaborate with team members to improve processes and enhance the overall customer experience. Assist with cash handling duties as required, ensuring accuracy in transactions. Experience Previous experience in customer service or a call center environment is preferred. Bilingual candidates are highly desirable; proficiency in English is required. Strong computer skills with the ability to navigate various software applications efficiently. Excellent phone etiquette and communication skills are essential for success in this role. Experience in sales or office settings is a plus, showcasing your ability to engage customers effectively. Join us as we strive to provide outstanding service that exceeds our customers’ expectations!
Job Type:
Full-time Pay:
$22.00 – $28.00 per hour Expected hours: No less than 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance
Shift:
Day shift Morning shift
Experience:
CRM software: 1 year (Required) Customer relationship management: 1 year (Required) Call center: 1 year (Required)
Language:
Spanish (Required) Ability to
Commute:
Hendersonville, TN 37075 (Preferred)
Work Location:
In person
