Customer Support Representative Position Available In Sumner, Tennessee

Customer Support Representative CDI Doors 896 West Albert Gallatin Avenue, Gallatin, TN 37066

About Us:

CDI Doors is a national supplier of commercial doors, frames, and hardware, serving contractors and builders across the U.S. We pride ourselves on fast lead times, expert-level service, and a hardworking team environment. We’re growing and need a dependable Customer Support Rep to help us keep things running smoothly.

Position Overview:

You’ll be the go-to person for assisting customers with questions about orders, products, shipping, and general inquiries. Your role is to provide fast, friendly, and accurate support — by phone, email, and occasionally in person.

Key Responsibilities:

Answer incoming calls and respond to customer emails Provide order updates, shipping details, and delivery estimates Assist customers with basic product questions (we’ll train you) Troubleshoot and resolve issues quickly and professionally Work with the sales and warehouse teams to ensure smooth order fulfillment Keep accurate notes and records in our system (CRM/order management software) Help maintain a positive experience for every customer

What We’re Looking For:

Friendly, clear communicator (both written and verbal) Organized and able to juggle multiple tasks without losing focus Basic computer skills (email, data entry, etc.) Reliable and team-oriented Experience in customer service, call center, or administrative support is a plus Construction/warehouse product knowledge is a bonus, but not required

What We Offer:

$15-$18/hour depending on experience Full-time schedule (Monday-Friday, no nights or weekends) On-the-job training and support Opportunity to grow into sales or operations roles Positive, close-knit team environment

Job Type:

Full-time Pay:

$15.00 – $18.00 per hour Expected hours: 40 per week

Shift:

Day shift

Work Location:

In person