Parts and Technical Support Manager Position Available In Sumner, Tennessee

Parts and Technical Support Manager

ASSOCIATED PACKAGING INCORPORATED

• 3.

5 Gallatin, TN Job Details 17 hours ago Benefits Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Qualifications Microsoft Powerpoint Microsoft Word Microsoft Outlook Customer service 5 years NetSuite Mid-level Microsoft Office High school diploma or GED Bachelor’s degree Packaging Organizational skills SharePoint Computer skills Communication skills Full Job Description Associated Packaging is looking for amazing and talented people like you! Join our team today and become part of one of the fastest-growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. We are excited to offer a premium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more! We are interviewing for a Parts & Technical Support Manager who must be technically skilled, attentive to detail, and capable of working both independently and as part of a team. The role demands strong problem-solving skills, an analytical mindset, and the ability to work under pressure in challenging environments. This position is pivotal for enhancing the smooth operations of the Technical Service Department at both the Corporate and Branch levels, ensuring the business can deliver its services effectively and efficiently and improve the overall customer and technical services experience. Packaging industry experience and knowledge of packaging equipment is very beneficial.

Key Duties & Responsibilities:

Your role will create and maintain a Parts & Technical Support Document Library for quick reference, simplified ordering, and problem-solving in the field. Your role will create and maintain the Parts price lists and SKUs in this library. You will work with the company’s packaging machinery suppliers to identify all machine models and parts organization by model and/or serial number. Your role will be to organize and maintain the document library to include manuals, drawings, schematics & spare parts list for both stock equipment and customer assets by serial number. Identify and develop appropriate contacts at all Parts & Machinery suppliers. You will negotiate with suppliers for Parts price lists, discounts, & estimates, as needed, to ensure correct pricing for the Parts Customer Service Representatives and Technical Service team. You will be responsible for the Technical Service SharePoint and NetSuite document hubs and any Customer-facing Parts and Technical Service Portals. (future state). Development of Parts & Technical Support Document Library is paramount to future online support and parts sales. Responsible for tracking parts sales and identifying growth opportunities. This includes both current customers and new prospects. You will support the Technical Service Department in parts investigations, any quality issues, and meeting customer needs. Manage and support the parts ordering process, and ensure all customers are serviced promptly, accurately, and effectively. Continuously look for ways to improve. Support rollout of Parts and Technical Service initiatives and programs. Coordinate with Marketing on Parts and Technical Service promotions. This role will be the key liaison to Marketing. Participating in training and workshops to stay updated with the latest technological advancements and machine offerings. Your responsibilities may extend to supporting the Technical Service Department’s regular operations and other assignments, varying from specific investigation tasks to complex projects, requiring solid organization, communication, and technical skills. Education and/or

Experience:

Highschool Diploma / GED. Bachelor’s degree preferred. Technical Service-related background preferred 5+ years’ related experience; or equivalent combination of education and experience

Competencies:

Ability to work cooperatively with others. Ability to communicate effectively both written and verbally. Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines. Proficiency in Microsoft Office 365 programs, including Outlook, Word, PowerPoint, and Teams. Strong computer skills and ability to learn new software applications.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions.) Why work at Associated Packaging, Inc.? Longevity

• Associated Packaging, Inc. has been providing packaging solutions for companies since 1977. Stability
• Even during times of recession and economic uncertainty, Associated Packaging, Inc. has remained financially strong and experienced tremendous growth. Customer Service
• We focus on partnering with our customers to find and maintain the best solution possible for their packaging needs. Our customers consider us problem solvers and profit enhancers. Our People
• At Associated Packaging, Inc.

, people are our greatest asset. We value each employee and know that great success comes from a great team. Associated Packaging, Inc. is committed to being an inclusive employer where all individuals are treated with fairness and respect, regardless of age, disability, gender identity, marriage and partnership status, pregnancy and parental responsibilities, race, religion and belief, sex, or sexual orientation.