Service BDC Representative Position Available In Sumner, Tennessee

Service BDC Representative Gallatin Ford and Chrysler 1394 Nashville Pike, Gallatin, TN 37066 We are looking for a talented Business Development Center (BDC) Representative to support our growing Service Department! The ideal candidate will be a hard-working professional with a positive, outgoing attitude, who thrives in a fast-paced environment. The BDC agent is responsible for scheduling appointment and developing, managing, following up and tracking all service leads – through inbound and outbound campaigns. If you have an excellent work ethic, strong communication skills, and work well with a team, Gallatin Ford & CDJR is the place for you! Previous dealership experience is not required, but a strong background in customer service is a must! Basic vehicle/automotive knowledge preferred. We are willing to train the candidate who has a desire to learn, grow, and excel in their career. Responsibilities Answer all incoming calls professionally and with urgency Document conversations and update customer records in order to grow database for follow up and retention Schedule appointments via phone, email and text Build and maintain knowledge of product information and availability, current sales pricing, and manufacturer promotions Follow up on all leads Qualifications Strong customer service background Proficient phone & computer skills Must be energetic, enthusiastic, and work well with a team Ability to multi-task

Job Type:

Full-time Pay:

$40,000.00 – $50,000.00 per year

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance

Shift:

10 hour shift 8 hour shift

Supplemental Pay:

Commission pay Monthly bonus Performance bonus

Experience:

Customer Service:

3 years (Required) Call center: 2 years (Preferred) Ability to

Commute:

Gallatin, TN 37066 (Required) Ability to

Relocate:

Gallatin, TN 37066: Relocate before starting work (Required)

Work Location:

In person