Bilingual Customer Service Representative – Remote Position Available In [Unknown county], Tennessee
Tallo's Job Summary: As a Bilingual Customer Service Representative for TP, you will handle customer inquiries, provide excellent service, and aim to resolve issues efficiently. Requirements include fluency in English and Spanish, 6 months of customer service experience, and a high school diploma. This remote position offers competitive wages, benefits, and opportunities for growth within a supportive and engaging environment.
Job Description
-
Category :
- Customer Service/Support
- About TP
- TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
- With more than 500,000 inspired and
- passionate people speaking more than
- 300 languages, our global scale and local
- presence allow us to be a force of good
- in supporting our communities, our
- clients, and the environment.
- Benefits of working with TP include:
- + •Paid Training•+ •Competitive Wages•+ •Full Benefits (Medical, Dental, Vision, 401k and more)•+ •Paid Time Off•+ •Employee wellness and engagement programs•TP and You•Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people’s lives simpler, faster, and safer.
We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen
AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.
- Your Responsibilities
- Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
- + •Handle and carefully respond to all customer inquiries•+ •Provide excellent customer service through active listening•+ •Work with confidential customer information and treat it sensitively•+ •Aim to resolve issues on the first call by being proactive•+ •Appropriately communicate with customers•+ •Calmly attempt to resolve and de-escalate any issues•+ •Escalate interactions when necessary and appropriate•+ •Track all call related information for auditing and reporting purposes•+ •Provide feedback on call issues•+ •Upsell if required•We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
- + •Must be Bilingual (English and Spanish fluent)•+ •Ability to work remotely in a virtual team environment•+ •6 months Customer service experience preferred•+ •Over 18 years of age•+ •Ability to type 25 wpm•+ •High School Graduate or GED•+ •Comfort with desktop computer system•+ •Proven oral & written communication skills•+ •Logical problem-solving skills•+ •Ability to navigate Windows operating systems•+ •Organization and work prioritization skills•Work from
Home Requirements:
- + •
Internet Requirements:
- + •Minimum subscribed download rate equal or exceeds 15.
0 Mbps
- + •Minimum subscribed upload rate equal or exceeds 5.
0 Mbps
- + •ISP must have no packet loss and ping under 50ms•+ •Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN•+ •Proof of internet speed required•+ •Clean and quiet workspace•Be Part of Our TP Family•It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.
We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
- TP is an Equal Opportunity Employe
- r•
