Customer Service Support 3 Position Available In [Unknown county], Tennessee
Tallo's Job Summary: The Customer Service Support 3 role at WEX involves verifying invoices, conducting outbound inquiries, and ensuring administrative tasks are done accurately. The position requires strong data processing skills, attention to detail, and commitment to customer service. The base pay range for this role is $18.00 - $24.00. WEX offers comprehensive benefits and is committed to diversity and inclusion in the workplace.
Job Description
About the Team/Role The Verification Associate supports the operations team by making outbound inquiries against the incoming batches of invoices and supporting documentation to ensure the invoices are true and correct and that they are meeting client operating standards. They will also do administrative tasks such as data processing and new client funding’s and other tasks with the agreement of the Operations Manager. On a daily basis they will be managed and coordinate work at the direction of the Verification Team Lead. How you’ll make an impact
KEY ACCOUNTABILITIES
Ensure the asset quality of the invoices being purchased is up to Credit standards established in the Factoring Group Ensure receivables purchased meet the standards set out in the client operating standards. Ensure administrative tasks regarding data processing are done accurately and consistent with operations procedures.
KEY RESPONSIBILITIES
Verify invoices via outbound phone calls to debtors and via website look up where appropriate. Ensure new debtors, errors, missing documentation, debtors over credit limit and other issues relating to ‘paper’ collateral are clearly noted on each batch of invoices. Ensure any policy exceptions and material issues identified are actioned and notified to the Verifications Team Leader. Ensure that best practice is both shared and implemented within FOF. Experience you’ll bring Strong data processing. Strong communication skills. Attention to detail. Understanding of transportation documentation. Commitment to customer service. Organizational skills essential. Ability to work in a participative manner in a fast moving team environment. Self-starter. The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX’s total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX’s comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the “About Us” section.
Pay Range:
$18.00 – $24.00 WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career – come be part of WEX today. To learn more about our employee benefits, please click here. WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
