BDC Fixed Ops – Audi of Nashville Position Available In Williamson, Tennessee
Tallo's Job Summary: The BDC Fixed Ops Associate at Audi of Nashville in Brentwood, TN is responsible for generating service appointments with customers contacting the dealership online. They deliver a premium customer experience by responding promptly and professionally. Duties include managing customer inquiries, updating files, and tracking interest. Strong communication and MS Office skills are required. Competitive benefits and compensation are offered.
Job Description
Brentwood, TN
BDC Fixed Ops – Audi of Nashville in Brentwood, TN at Sonic Automotive
Date Posted:
6/9/2025
JOB
SNAPSHOT
Employee Type:
Full-time
Location:
1576 Mallory Lane
Brentwood, TN 37027
Job Type:
Other
Experience:
Associate
ABOUT
Audi of Nashville is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and opportunities for our employees to grow as we grow. We are proud of what we’re doing and would love to tell you about our opportunities
Our associates are happy to work because:
We boast the lowest turnover in the industry.
We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
We aremitted to developing and promoting within thepany.
Our benefits are extremelypetitive with Medical, Dental, Vision, HSA, 401k and PTO.
We encourage peer to peer teamwork and recognition.
Special benefits to purchasing and leasing a car.
Personal Automotive Concierge Service.
If you want to find out more about the types of jobs we have , we’ve highlighted a few.
We’re proud of what we’re doing . Come and join us
JOB DESCRIPTION
The BDC Fixed Ops Associate is responsible for generating services appointments with customers that contact the dealership via the internet. The BDC Fixed Ops delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will be knowledgeable of inventory as well as financing and incentive programs.
Duties and Responsibilities:
- Respond to internet inquiries with courtesy, accuracy and professionalism.
- Promptly and accurately enter all customer inquiry data into the CRM.
- Generate services appointments.
- Conduct phone surveys to assess customer preferences and quality of experience.
- Effectively utilize lead management tools.
- Compile all necessary reports, forms and other documentation on a timely basis.
- Perform other job-related duties as assigned.
- Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
- Excellent verbal and writtenmunication skills.
- Strong MS Office Suiteputer skills.
- Ability to work independently and as part of a team in a fast paced environment.
- Ability to work in call center environment.
- Stronganizational and time management skills.
- Ability to read andprehend rules, regulations, policies and procedures.
We offer aprehensive benefit package, and apetitivepensation package.
It’s time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it’s easy to see the difference. When you join ouranization, you’ll enjoyprehensive training,petitivepensation, and unparalleled benefits. Simply put, you’ll experience the best that a career in the automotive industry has to offer.
All your information will be kept confidential according to EEO guidelines.
