Client Service Advisor – Aviation Position Available In Williamson, Tennessee

Client Service Advisor – Aviation CS&A Insurance 1006 Merylinger Court, Franklin, TN 37067 The Aviation Team at CS&A Insurance is looking to add a Client Service Advisor to our team in Franklin, TN. The goal of a Client Service Advisor is to deliver exceptional client support across a wide range of insurance products. In this role, the Client Service Advisor will work with a designated Account Manager within our Aviation Team to ensure a seamless client experience by managing accounts through our agency management software, addressing client needs, and collaborating with internal teams to maintain organized and prioritized workflows.

What Success Looks Like:

Maintaining strong relationships with Account Managers, Producers, and Carriers through clear and consistent communication across phone, email, and other platforms. Effectively utilizing our agency management software to accurately process and store all client documentation, including policy details and endorsements. Assisting Account Manager with client inquiries, account updates, and policy renewals. Collaborating with teams to facilitate smooth client onboarding and support. Acting as a liaison between Account Manager and Carriers to ensure timely and accurate service delivery. Assisting with claims processing and documenting through office management system Providing support by addressing concerns, answering questions, and coordinating service needs as directed. Staying up to date on products and internal procedures to continuously improve client service. Skills for

Success:

Excellent written and verbal communication skills. Ability to multitask, prioritize, and manage client interactions in a fast-paced environment. Familiarity with digital tools and software for client management. Strong attention to detail with a proactive problem-solving approach. Passion for delivering first-class client service and helping others succeed. Basic knowledge/experience with an agency management system preferred. College Degree preferred. Property & Casualty License/Insurance experience is preferred. Aviation knowledge/experience is beneficial Hours 8:00AM to 5:00PM, Monday-Friday in office Benefits include medical, dental, vision, 401K, PTO and paid holidays. In-house continuing education is provided and opportunities for bonus compensation based on performance. Positive work environment. Leadership that will invest in your growth.