Customer Service Liaison Position Available In Williamson, Tennessee

Customer Service Liaison Foundation Title and Escrow Series, LLC 277 Mallory Station Road, Franklin, TN 37067 JOB SUMMARY Our customer service liaison provides services by implementing administrative systems, procedures, and policies. S/He is also responsible for monitoring administrative projects.

DUTIES & RESPONSIBILITIES

Responds quickly to a multi-line telephone system; answers and routes calls Greets customers, vendors, job applicants, and other visitors in a courteous, friendly, and timely manner Provides entry level administrative support including but not limited to data entry, filing, scanning, copying, and coordinating calendars Sorts and routes mail, correspondence, packages, and messages for timely delivery to appropriate parties Gives pulled file requests to the appropriate personnel as requested Processes incoming searches/inquiries via email Coordinates meetings and organizes catering Maintains reception area(s) and conference room(s); keeps areas tidy Coordinates and implements office services (e.g., purchasing of office supplies) Communicates operating policies to customers and clients Responsible for presenting and obtaining results from customer surveys Obtain pictures, testimonials, etc to be used for marketing Assists with special events Performs other duties as assigned by supervisor Adheres to company policies and guidelines

QUALIFICATIONS EXPERIENCE

No prior experience required.

EDUCATION A

high school diploma is required.

CERTIFICATIONS, LICENSES, INSURANCE

No certifications, licenses, or insurance are required.

KNOWLEDGE

No prerequisite knowledge is required for this position.

SKILLS Adaptable:

displays the capability to adapt to new, different, or changing requirements Attentive to details Business fundamentals: recognizes the importance of maintaining privacy and confidentiality of company information, as well as that of customers and co-workers, and complies with intellectual property laws Critical thinking: uses logical thought processes to analyze and draw conclusions Customer focused: is pleasant, courteous, and professional when dealing with internal and external customers or clients Dependable and reliable: displays responsible behaviors at work

Initiative:

demonstrates a willingness to work and seeks out new work challenges

Integrity:

treats others with honesty, fairness, and respect Planning and organizing: plans and prioritizes work to manage time effectively and accomplishes assigned tasks Problem solver: demonstrates the ability to apply critical thinking skills to solve problems by generating, evaluating, and implementing solutions

Professional:

maintains a professional demeanor at work

Reading:

understands written sentences and paragraphs in work-related documents; can apply what is learned from written material to work situations

Respectful:

works effectively with those who have diverse backgrounds Team player: demonstrates the ability to work effectively with others

Technology:

uses information technology and related applications to convey and retrieve information; demonstrates strong computer/typing skills in Microsoft Office, email programs, and internet browsers Telephone skills, including a pleasant phone voice and etiquette Verbal communication: maintains open lines of communication with others

Writing:

uses standard English to clearly communicate thoughts, ideas, and information in written for •

ESSENTIAL JOB FUNCTIONS

(including physical requirements) o This position requires repetitive use of a keyboard, bending, sitting, squatting, and simple grasping.

Job Type:

Full-time Pay:

$16.00 – $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift

Work Location:

In person