Customer Service Rep/Fund Assistant Position Available In Williamson, Tennessee

Job Description This is an internal-facing role with standard working hours between 8 AM and 5 PM CST. This position will be responsible for answering phone calls, responding to emails, and assisting with Team Member Assistance Fund Requests for Team Members who are experiencing financial hardships for a multitude of different reasons, such as: 1. Natural Disaster such as wildfire, hurricane, flood, tornado, or earthquake. 2. Serious Illness or Injury of the Team Member, spouse, domestic partner and/or eligible dependent(s)•. 3. Death of the Team Member, spouse, domestic partner, and/or eligible dependent(s)•. 4. Catastrophic or Extreme Circumstances such as fire, home damage, robbery, arson, assault, or domestic abuse. 5. Housing Instability of a Team Member and eligible dependent(s) who is facing eviction or foreclosure, or experiencing homelessness. The candidate will also assist with application in-take. They will be responsible for recording the Team Members information on an Excel spreadsheet, sending emails confirming receipt of the Team Members application, and managing follow-ups. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC “Know Your Rights” Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review

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https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 0-1+ years of customer service experience, or experience in an internal/administrative support position Experience with Microsoft Outlook and Excel Great written and verbal communication skills High emotional maturity; able to deescalate high stress and potentially difficult/emotional situations Detail oriented with strong time management skills Customer Service experience/has worked with systems like SuccessFactors or Benefitplace Knowledge of Adobe systems Benefits experience Understanding of leave of absence Experience working with a Public Charity or similar experience null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.