Customer Service Representative Position Available In Williamson, Tennessee

Customer Service Representative 3.5 3.5 out of 5 stars Brentwood, TN 37027 • Hybrid work Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your ability to communicate effectively and analyze customer needs will be crucial in ensuring a positive experience. This position requires strong computer skills and attention to detail, making it ideal for individuals who thrive in a fast-paced environment. Responsibilities This is a Team Member facing role with working hours between 8am-5pm local CST time. This candidate will handle answering phone calls, responding to emails, and assisting with Team Member Assistance Fund Requests for Team Members who are experiencing financial hardships for a multitude of different reasons, such as: 1. Natural Disaster such as wildfire, hurricane, flood, tornado, or earthquake. 2. Serious Illness or Injury of the Team Member, spouse, domestic partner and/or eligible dependent(s)•. 3. Death of the Team Member, spouse, domestic partner, and/or eligible dependent(s)•. 4. Catastrophic or Extreme Circumstances such as fire, home damage, robbery, arson, assault, or domestic abuse. 5. Housing Instability of a Team Member and eligible dependent(s) who is facing eviction or foreclosure, or experiencing homelessness. The candidate will also assist with application in-take. They will be responsible for recording the Team Member’s information on an Excel spreadsheet, sending emails confirming receipt of the Team Member’s application, and managing follow-ups. 6. Great communication skills 7. Detail oriented 8. Able to handle high tense and potentially emotional situations 9. Work through difficult situations and escalations 10. Time management skills 11. Experience with

Microsoft Outlook and Excel Job Types:

Full-time, Contract Pay:

$16.00 – $20.00 per hour

Benefits:

Dental insurance Health insurance Referral program Vision insurance

Shift:

Day shift Morning shift Ability to

Commute:

Brentwood, TN 37027 (Required) Ability to

Relocate:

Brentwood, TN 37027: Relocate before starting work (Preferred)

Work Location:

Hybrid remote in Brentwood, TN 37027