Licensing Specialist-Hybrid Franklin, Tennessee Position Available In Williamson, Tennessee

Licensing Specialist-Hybrid Franklin, Tennessee CVS Health – 3.2 Franklin, TN Job Details Full-time $17.00 – $28.46 an hour 3 hours ago Benefits Employee stock purchase plan Health insurance Flexible spending account Tuition reimbursement Paid time off Family leave 401(k) matching Flexible schedule Qualifications Customer service High school diploma or GED Analysis skills Computer skills 1 year Associate’s degree Entry level Full Job Description Customer Service Representatives are the face of Aetna and impact the agent experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Engages, consults and educates members based upon the member’s unique needs, preferences and understanding of Aetna plans, tools and resources to help guide the members along a clear path to care. Calls are typically non-routine and may require deviation from standard screens, scripts, and procedures to engage, consult and educate agents based upon the agent’s unique needs, preferences and understanding of Aetna plans, tools, and resources.

What you will do:

Possesses knowledge all Aetna health products available to the senior market. Gives guidance with sales inquiries. Manages various software applications while taking calls when needed and documents processes effectively. Cultivates positive and successful relationship with field sales force/broker/consultant community/customer teams. Navigates and instructs the customer on how to use agent support website. Completes sales orders and requests for materials. Trains and mentors other employees if needed. Manages other support projects for team as needed. Assist Supervisor and Manager with providing support to the team. Acts as an advocate and subject matter expert by serving as a customer service and quality champion. Take customer calls and provide accurate, satisfactory answers to their queries and concerns. De-escalate situations involving dissatisfied customers, offering assistance and support. Collaborate with other call center professionals to improve customer service. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Taking part in training and other learning opportunities to expand knowledge of company and position. Engaging in active listening with callers, confirming or clarifying information, and diffusing escalating situations as needed. Ability to handle multiple calls daily and adhere to metrics. Ability to learn high level contracting onboarding practices. Ability to work with minimal supervision. Required Qualifications Customer Service – 1-3 Years of Experience Strong Analytical Skills Basic computer skills Critical Thinking Multi-Tasking Written and verbal skills a must Preferred Qualifications Insurance Knowledge a plus. Education High School Diploma required, Associate’s Degree preferred Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 – $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan . No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 05/19/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.