Customer Service Representative Position Available In Wilson, Tennessee
Tallo's Job Summary: The Customer Service Representative role in Lebanon, TN involves order entry for UL materials and equipment, ensuring accurate and prompt handling of customer orders via phone, fax, and email. Responsibilities include verifying inventory, proactive communication with customers and sales team, and daily invoicing and shipment entry. This position requires adherence to credit policies and escalation of any discrepancies.
Job Description
Customer Service Representative 3.3 3.3 out of 5 stars Lebanon, TN 37090 • Hybrid work Order Entry for UL Materials & Equipment orders o Courteous, prompt answering of phone, fax & email orders to customers. o Accurate entry of UL orders o Follow-up with customers to ensure order entered matches order placed. o Adhere to credit policies when entering / accepting orders. o Escalation of any items outside of above parameters to Lead Verification of inventory to be shipped. o Verification of physical inventory for orders of size above specified amount or for equipment that is non-conforming. o Periodic review of inventory stock levels to ensure adequate supply to customer network Pro-active communications with UL Customers and Sales Team o Forward all order documents to proper warehouse o Paperless filling of orders o Confirmation of outgoing shipments Complete BOL and address labels for shipments Daily Invoicing of previous days shipments Enter in all tracking numbers and Sales Order Shipment Entry for Documents Will learn all parts of the OMS functions for all the divisions. Other duties as assigned
