Service Advisor Position Available In Wilson, Tennessee
Tallo's Job Summary: National Indoor RV Centers is hiring a Service Advisor in Lebanon, TN. The role involves managing the service department, addressing customer needs, and ensuring satisfaction. With a base salary plus bonuses, annual earnings range from $85,000 to $115,000. Ideal candidates possess strong communication skills, RV knowledge, and are proficient in Microsoft Office. Standing, walking, and weekend work may be required. Benefits include medical, dental, vision, 401K, PTO, and advancement opportunities. Apply now if you are customer-focused and passionate about the RV industry.
Job Description
Service Advisor 3.6 3.6 out of 5 stars 1000 Aubrey Drive, Lebanon, TN 37090 Description National Indoor RV Centers is seeking a highly skilled and customer-focused Service Advisor to join our team. The Service Advisor will be responsible for managing the service department and ensuring customer satisfaction with our services. The successful candidate will work closely with the service team to identify customer needs and provide solutions to any issues that arise.
Compensation:
Base + Bonus Average annual earnings are between $85,000 – $115,000
Key Responsibilities:
Greet customers and provide them with a positive and professional experience Listen to customer concerns and identify their needs Document and accurately communicate service requests to the service technicians Ensure that all necessary parts and supplies are ordered and available for the service technicians Schedule service appointments, maintain an organized service schedule and manage the service department’s workflow Inform customers about service recommendations, provide them with estimates of costs and obtain customer or warranty approval prior to work being performed Keep customers informed about the status of their RV throughout the service process and any additional repairs that may be required Maintain accurate records of customer interactions and service appointments and ensure that all necessary documentation is completed Follow up with customers after service appointments to ensure their satisfaction Provide excellent customer service, handle any customer concerns or complaints, and ensure that any issues are addressed promptly and professionally Maintain a clean and organized work environment Maintain other duties as assigned or requested.
Qualifications:
Strong communication and interpersonal skills Ability to multitask and work in a fast-paced environment Excellent organizational and time-management skills Knowledge of RV repair and maintenance Computer skills, including proficiency with Microsoft Office and service software programs Valid driver’s license
Working Conditions:
This job may require standing, walking, or sitting for extended periods of time. The work environment may be noisy and include exposure to fumes, dust, and other hazards associated with working in a service department. The position may require working weekends or holidays depending on customer demand.
What we offer:
We offer a competitive salary and benefits package, as well as opportunities for career advancement. Medical, Dental, and Vision – Available 1st of the month following 30 days of employment Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness) 401K after 90 days of employment Over 100 hours of PTO in the 1st year 4 paid Holidays and 40 hours of Floating Holiday Industry leading pay Brand new facilities Advancement opportunities If you are a customer-focused individual with a passion for the RV industry, we encourage you to apply for this exciting opportunity. We are an Equal Opportunity Employer (EOE). All applicants must be able to pass pre-employment testing including a background check, MVR, and drug screen.
