Customer Service Specialist Position Available In Bennington, Vermont
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Job Description
Customer Service Specialist 4.0 4.0 out of 5 stars Bennington, VT Respond to inbound customer service inquiries for all Marketplace and resolve their service/sales needs. Complete administrative duties associated with service experience in a timely, accurate and professional manner. chatbot Multitask; handle inquiries through multiple channels simultaneously (i.e. phone, email) Achieve minimum performance metrics – calls per hour, emails per day, as well as length of interaction, accuracy, user satisfaction, and other KPIs. Work collaboratively and cooperatively with other team members. Self-manage wrap-up and extended wrap-up times, staying below the acceptable maximums. Stay up to date on the hemmings.com website, new product enhancements, and process changes.
Requirements:
High school diploma and/or minimum two (3) years customer service experience. Clear speaking voice and enunciation. Upbeat, customer-centric approach. Proficient computer skills including the use of Microsoft Word, Outlook, Excel. Salesforce & database knowledge, helpful but not required.
Compensation:
18.00/hour plus benefits or based on experience
