Station Service Representative Position Available In Chittenden, Vermont

This job was posted by https://www.vermontjoblink.com : For moreinformation, please see: https://www.vermontjoblink.com/jobs/1272927

• 101 Queen City ParkRoad
• Burlington, VT 05401
• 802-540-2468 | RideGMT.com

• Job Title:

  Station Service Representative

• Reports to: Station and Customer Service Supervisor

• Effective Date:

  August 2023Direct Report(s):

• None

• FLSA:

• Non-Exempt
• Description and Essential Functions
• Responsible for supporting the Transit Center from a customer serviceperspective.

Provides in-person customer service from behind a screened-in serviceboothAnswers phone calls and passenger inquiriesProvides general support to passengers and the transit centerCollects any pertinent information from passengersProcesses payment transactions using a retail point-of-sale systemUses technology as a web-based system to assist passengers with rideraccountsMaintains accurate ticket inventories and daily receiptsLight custodial duties as requiredPerforms other duties as assigned

• Please note this job description is not designed to cover or containa comprehensive listing of activities, duties, or responsibilities thatare required of the employee for this job. Duties, responsibilities, andactivities may change at any time with or without notice.
• Qualifications
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• A combination of education and/or experience thatprovides the required knowledge, skills, and abilities to perform theessential functions of the position. Additional experience, as outlinedbelow, may be substituted for the required education on a year-for-yearbasis.
• Education and/or

Experience:

• A high school diploma or equivalent,one (1) year of experience in customer service preferred.[]{#_Hlk110265306}

• Essential Job Skills and Abilities:

• To performthis job successfully, an individual must be able to perform eachessential duty satisfactorily.

The requirements listed arerepresentative of the knowledge, skill, and/or ability required.

Essential duties are performed with or without reasonableaccommodations.

• As a primary point of contact for GMT customers, this position must beable to communicate effectively with the diverse population, whileremaining calm and collected, even in stressful situations. Thisposition will be tasked with resolving customer issues effectively andin a timely manner, while managing multiple competing priorities.
• Work Conditions
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• Physical Requirements:

• The physical demands described arerepresentative of those that must be met by the employee to successfullyperform the essential functions of this job. GMT provides reasonableaccommodation to enable individuals with disabilities to performessential functions.
• Ability to sit or stand for long periods, prolonged use of a computer,ability to answer the phone, willingness to use office equipment (i.

e:

fax machines, credit card machines, scanners etc.), and occasionallylifting a weight of up to 30lbs.[]{#_Hlk110265348}

• GMT is committed to providing a workplace thatincludes people of diverse backgrounds and fully utilizes their talentsto achieve its mission. GMT believes that an inclusive and diverseworkplace culture enhances the performance of our organization and ourability to fulfill the agencys mission.
• GMT is an equal employment opportunities (EEO) employer to allemployees and applicants for employment without regard to political orreligious affiliation, race, color, national origin, place of birth,ancestry, age, sex, sexual orientation, gender identity, marital status,crime victim status, veteran status, disability, HIV positive status, orgenetic information in employment or the provision of services.

Inaddition to federal law requirements, GMT complies with applicable stateand local laws gove ning nondiscrimination in employment in everylocation in which the company has facilities. This policy applies to allterms and conditions of employment, including recruiting, hiring,placement, promotion, termination, layoff, recall, transfer, leaves ofabsence, compensation, and training.

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