Front Desk Agent Position Available In DeSoto, Mississippi
Tallo's Job Summary: Front Desk Agent at Holiday Inn Express in Olive Branch, MS is responsible for greeting and registering guests, providing exceptional service during their stay, and settling accounts upon checkout. Duties include check-in/out, reservations, maintaining high ADR, resolving guest complaints, and ensuring guest satisfaction. No supervisory responsibilities are involved.
Job Description
Front Desk Agent 3.3 3.3 out of 5 stars 8900 Expressway Dr, Olive Branch, MS 38654 Responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guests account upon completion of their stay.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following: Performs all front office duties including check-in, check-out, reservations, etc. Maintains a high daily average rate (ADR). Answers inquiries pertaining to hotel policies and services. Ensures that all required reports are completed and submitted in a timely manner. Ensures guest satisfaction by responding to and resolving guest complaints. Is aware of direct competition. Fills in at the front desk and reservations when staffing needs and hotel needs dictate. Maintains regular contact with the Housekeeping Department to ensure proper room status. Must wear required uniform. Must maintain a neat, clean, well-groomed appearance. Ensures that all guests are served. Notifies Front Office Manager of guest comments. Performs other duties as assigned by management.
SUPERVISORY RESPONSIBLIITIES
This job has no supervisory responsibilities.
Brand:
Holiday Inn Express Address:
8900 Expressway Drive Olive Branch, MS – 38654
Property Description:
OLVBR-Holiday Inn Express & Suites-Olive Branch Property Number:
OLVBR
