Technical Support Representative Position Available In Pinellas, Florida

Technical Support Representative AVPro Global Holdings – 3.5

Saint Petersburg, FL Job Details Full-time Estimated:

$35.1K – $41.2K a year 1 day ago Benefits Health insurance Dental insurance 401(k) 4% Match Vision insurance 401(k) matching Life insurance Qualifications Software troubleshooting Customer service System design Mid-level Organizational skills Full Job Description AVPro Edge manufactures specialized audio-video equipment for residential and commercial professional integrators. Our products are found in projects of all sizes worldwide, and we are proud to support them by providing the industry’s best customer service. Our St. Petersburg-based team is growing, with opportunities for Technical Support Representatives . If you are A/V industry knowledgeable, service-oriented, and ready to leave field work behind for a unique opportunity, please see below for what we are looking for from you: Here’s what you’ll get to do: Answer incoming calls from customers and help troubleshoot complex systems. This represents a majority of daily tasks. You will interact with A/V Field Service Technicians, to provide technical support with: Audio/Visual systems in commercial environments such as education, government, entertainment, and houses of worship Network Deployment Networed AV-over-IP systems HDMI and HDBaseT signal distribution Video Walls and signage systems HDMI testing and troubleshooting equipment Control systems, including Control 4, Crestron, Elan, Q-Sys, Savant and others Work toward pulling information together to deliver a solution to customers Refer concerns about product or service failure to appropriate personnel for examination Occasionally travel to client locations providing technical solutions Occasional trade show attendance, such as CEDIA and InfoComm This is what we’re looking for: Strong organizational skills and an ability to manage multiple tasks Customer service oriented A positive, collaborative attitude Be strongly motivated to acquire new industry knowledge Enjoy problem-solving and assisting others to arrive at solutions. Love technology Significant A/V experience in troubleshooting; elements of system design, using matrix switchers, AV-over-IP systems, and HDMI point-to-point signal distribution devices

CTS, CEDIA, ISF

Certification, or similar accreditations HDMI test equipment experience Knowledge of control systems such as Control 4, Crestron, QYS, and others, including programming and troubleshooting firmware/software issues What we offer: Paid leave benefits Group Health & Life Insurance Employer paid benefits including – Dental and Vision Insurance 401K (4% Match)

Supplemental Insurance Hours/Pay:

Full-time, Mondays through Fridays Shifts range between 9 a.m. to 8 p.m. EST (call volume varies and is often busier in late mornings and early evenings supporting West Coast callers). Market competitive hourly wage depending on experience #hc131552