Control Tech (AV) Position Available In Polk, Florida

• What you’ll bring to the team
• R•OLE SUMMARY•:•This role is part of the ControlsTeam, which is an integral part of our Technical Services department.

As a member of the ControlsTeam, youwillplaya key rolein the success of ourbusinessand havecritical responsibilitiesacross the resort.

You willbe requiredto manage andmaintainaudio,CCTV,interactive theming,theatrical lighting,show controlandattraction effectsacrossresort venues.

Areas of responsibilityincluderides, attractions, hotels, restaurants,waterpark,and retail locations. This rolewillinvolvedesigning, managing,maintaining,troubleshootingandresolvingvariousequipment issues to ensureoptimalperformance,safetyandguest satisfaction. Thisposition requiresyou toestablisheffective communication with internal teamsandexternal partnerswhilstdemonstratingstrong organizational skills for equipment inventory.

• K•EY

ACCOUNTABILITIES

• + Manageandmaintainaudio,visual,interactivetheming,theatricallightingandCCTVsystems of rides,attractionsand venues throughout theresort.

+ Creating and completingplannedpreventativeand reactivework orders as assigned. + Answer and respond toreactivecalls when equipment is malfunctioning. + Troubleshoot and solve problems relating to subject matters at work. + Completes assignments independently or while leading others in a team. + Design,installandmaintainaudio/video systems. + Able to build andmaintainrespect with peers. + Communicate and present ideas with different departmentsverballyand through written documents. + Proficient in discussing projects with internal partners,vendorsor sub-contractors. + Self-motivated to build contacts and relationships with peers from other departments. + Assistsasrequiredin all emergency procedures as outlined bytheemergency plan. + Demonstrate strong customer service skills with an awareness of guest satisfaction. + Strong computer skillsutilizingOutlook, Teams andbeing ableto create Excel and Word documents. + Manage equipment and tool inventory. + Ability toacquireDante Level 1 Certification andQ-SYSLevel 1 Certification within the first year of employment.

• Health & Safety
• + Ensurecompliance of policies and procedures set forth within the Merlin Entertainments Group Health, Safety and Security Policy.

+ Understand risk assessments and ensure reporting of any new risks asappropriate. + In cases of incidents or accidents ensureappropriate reportingis done ina timelyandaccuratemanner. + Actively share ideas, comments, and suggestions for improving safety within their work areas with theirappropriate linemanager.

• Qualifications & Experience
• Skills and Competencies
• + Requires at least two years of experience inatechnicalbased role.

+ Experience with Microsoft Office,Outlookand Teams. + Knowledge of audio/video control systems(e.g.,BrightsignPlayers,BooTunes,Gilderflukes). + Ability to lift and move 50 pounds. + Ability to sit and stand forlong periodsof time. + Experience with troubleshooting and fault rectification + Knowledge of Q-SYS control system software. + Ability to program andmodifyQ-SYS designs with new and existing audio systems is preferred. + Excellent organizational and planning skills. + Self-motivated and actively willing to take the initiative. + Strong problem-solving skills and dedicated to providing outstanding guest service. + Ability to remain calm under pressure. + Demonstrated ability to work with a team. + A high school diploma or general education degree (or equivalent education and experience) is preferred.

• Experience with
• the following is desirable:
• + Audio editing software + Networking systems + Alcorn-McBride equipment + 70v audio BGM systems + Basicelectroniccircuitry + Large format projectors + GrandMA2, GrandMA3 and ETC Nomad + Conventional and LED fixtures (including moving head) + QLabandQLabprogramming + Brainsaltand 7thSense servers + Animation and Pneumatic controls + Forklifts and manlifts
• VALUES
• A Merlin job is like no other. Our values—
• Own Your Craft
• , •Go Together•, •Enjoy the Ride•, •Drive & Discover•, and •We Care•—guide thebehavioursthat set us apart.

By living these values, we bring joy, create connections, and make lasting memories for our guests, while fostering a positive and supportive environment where everyone can thrive.

• Own Your Craft:

• + Continuously sharpen yourexpertise, seek personal growth, and help others to develop in their roles. + Actively listen to feedback and integrate it into improving performance. + Stay curious and draw inspiration from both industry and the broader world to keep at thecutting edgeof entertainment.

• Go Together:

• + Foster strong, trusting relationships by collaborating with colleagues across teams, locations, and cultures. + Work together to solve problems,leveragingdiverse perspectives to find the best solutions. + Commit to decisions once made, and act swiftly to drive progress and deliver results.
• Enjoy the

Ride:

• + Bring a sense of fun, positivity, and energy to the workplace, creating a joyful environment. + Support and encourage others during challenges, viewing setbacks as opportunities to learn and grow. + Cultivate a welcoming atmosphere where people feel valued, included, and like they belong.

• Drive & Discover:

• + Take ownership of your work, delivering excellence by seeing tasks through to completion. + Prioritize tasks that have the greatest impact, focusing on quality over quantity. + Proactively explore new opportunities to improve guest experiences, taking calculated risks to drive innovation.

• We Care:

• + Goabove and beyondfor both guests and colleagues, showing thoughtfulness in every interaction. + Uphold uncompromising standards of safety, security, and welfare, prioritizing the well-being of everyone. + Activelycontributesto making a positive impact on the environment and local communities,demonstratingsocial responsibility in all decisions.
• Pay Range
• Competitive Submit a Referral (https://hourlycareers-na-merlinentertainments.icims.com/jobs/8611/control-tech-%28av%29/job?mode=apply≈ply=yes∈_iframe=1&hashed=-1834381883)
• Connect With Us!
• At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too.

We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we’ll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

• Location (Country-State-City)
• _US-FL-Winter Haven_
• Job ID
• _2025-8611_
• Employment Type
• _Full-Time_
• Offer/Contract Type
• _At Will (US Only)_
• Location Name
• _

LEGOLAND

Florida_

• _Job Locations_
• _US-FL-Winter Haven_