Cinema NOC Support Technician Position Available In Volusia, Florida

Cinema NOC Support Technician 3.1 3.1 out of 5 stars 939 Hollywood Boulevard, Deltona, FL 32725 Epic Theatres, a Florida based cinema company with 12 locations, is seeking a Cinema NOC Support Technician to join our dynamic team. This role is critical in ensuring the seamless operation of our IT infrastructure, digital cinema systems, and customer-facing services. You’ll be part of a hard-working and agile team, supporting a wide range of technologies and operational tasks across all locations. Key Responsibilities As a Cinema NOC Support Technician, your responsibilities will include, but are not limited to:

Network Connectivity Management :

Ensure the stability and performance of network connections across all theatre locations, diagnosing and resolving issues as needed.

Cinema Systems Support :

Spot-check and troubleshoot the Theatre Management System (TMS) to ensure films play on time and resolve any system-related issues.

Content Distribution & Management :

Oversee and distribute ads, trailers, features, and digital content, ensuring everything is properly scheduled and displayed in theatres.

Projection Equipment Support :

Interface with theatre staff and vendors to maintain and troubleshoot projection and media equipment.

Film & Event Scheduling :

Assist with scheduling films, special events, and other operational tasks, ensuring everything runs smoothly.

POS System Management :

Maintain and troubleshoot the POS database, hardware, and software, addressing any issues with customer-facing kiosks and employee POS systems.

Troubleshooting & On-Site Repairs :

Provide hands-on support, diagnosing and repairing hardware and software issues related to POS systems and digital signage.

Customer & Employee Support :

Manage inbound customer support requests, offering technical assistance to both customers and internal teams.

Digital Signage & Web Content Updates :

Regularly update digital menu boards, websites, and other digital assets with new content.

Hardware Inventory & Asset Management :

Organize and catalog IT and projection equipment inventory, ensuring assets are properly tracked and maintained.

Vendor & Internal Communications :

Coordinate with vendors and internal teams to resolve technical issues, meet project goals, and maintain operational continuity.

Project Ownership :

Take ownership of assigned technical projects and assist with other departmental initiatives as needed. Skills and Qualifications The ideal candidate should have:

Strong Problem-Solving Skills :

Ability to think critically and solve complex technical issues quickly, even under pressure. Attention to

Detail :

Strong organizational skills with a focus on accuracy, particularly when documenting technical issues and updates.

Excellent Communication :

Clear and effective communication skills, both verbal and written, with the ability to interface with staff, customers, and vendors.

Dependability & Accountability :

Demonstrated reliability and ownership of tasks, ensuring timely completion without needing repeated prompts.

Customer-Focused :

Friendly, professional, and helpful in all interactions with customers and team members.

Adaptability :

Comfortable working in a fast-paced, dynamic environment, with shifting priorities.

Technical Proficiency :

Familiarity with networking concepts (TCP/IP, LAN/WAN), digital projection systems (preferred), POS systems, and troubleshooting software/hardware.

Self-Starter :

Able to identify issues proactively and resolve them independently, while also collaborating with others as needed. Additional Requirements Available for weekends, holidays, and occasional travel to theatre locations during scheduled shifts (no overnight travel required). Ability to work effectively in a remote setting or across various locations. If you’re ready to be part of a dynamic team and support us in revolutionizing the cinema experience, we’d love to hear from you. How to

Apply:

Please send your resume and cover letter to noc@epic-theatres.com.

Job Type:

Full-time Pay:

$37,000.00 – $45,000.00 per year

Benefits:

401(k) 401(k) matching Employee discount Flexible schedule Health insurance Paid time off

Schedule:

8 hour shift Day shift Evening shift Weekends as needed Ability to

Commute:

Deltona, FL 32725 (Required) Ability to

Relocate:

Deltona, FL 32725: Relocate before starting work (Required)

Work Location:

In person