Media Services Specialist Position Available In Cortland, New York

Media Services Specialist
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Position Information
Budget Title Instructional Support Technician
Campus Title Media Services Specialist
School/Division Academic Affairs, Division of
Department Campus Technology Services
Staff Sub-Type Staff & Administration
Salary Level SL3
Salary Range $57,500-$64,500 (Depending on Experience)
Salary Determination Starting salary rates are based on multiples factors which may include the position’s major responsibilities, the applicant’s background including education, work experience, and key competencies, the university’s strategic priorities, internal peer equity and external market analyses, applicable federal, state, and local laws and negotiated labor contracts.
Position Effort Full-Time
If Part-Time, enter

FTE:

Is this a temporary position? No
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End Date:

Position Summary As a member of Campus Technology Services team, this individual will serve as a technologist with the primary responsibility for managing audio-visual equipment replacement, maintenance cycle and repair, equipment procurement, and departmental asset management documentation. This position has a leadership role in campus renovation projects which includes design, consultation, facility preparation, installation, and project management and serves as backup support to other Media Services areas.
The annual salary for this position is: $57,500-$64,500 (Depending on Experience).
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SUNY Cortland:

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What makes SUNY Cortland a great place to work?

• Our positions provide predictable salary progressions, and many offer permanency.
• Generous benefits include health, dental, and vision insurance, various retirement program options, paid family leave and/or parental leaves, flexible spending and dependent care accounts, long term disability and tuition reimbursement.
• SUNY Cortland prioritizes work-life balance and well-being in all forms. The university’s state-of-the-art Student Life Center is free for employees to use, with membership options for families. SUNY Cortland’s Child Care Center welcomes the children of employees and community members, as space allows. Alternate work schedules are available with a supervisor’s approval.
• Professional development opportunities exist through training, continuing education programs, tuition reimbursement and conference travel, based on funding.
• Cortland County and surrounding areas offer easy access to arts, entertainment, outdoor recreation and much more.

Experience Cortland dives deep into the region’s offerings
Major Responsibilities Media Services Operations
Perform daily repair and maintenance of audio-visual equipment and installed systems for Campus Technology Services’ academic supported spaces
Perform installation of new and updated audio-visual systems for Campus Technology Services’ academic supported spaces
Respond to audio-visual related trouble tickets and repair calls from The Help Center
Serves as the technical input for assigned campus projects to include design, consultation, facility preparation, installation, and project management which includes coordination with Facilities Operations and Services, Facilities Planning Design and Construction, Registrar, Consultants, Term and General Contractors
Responsible for configuring and programming of Crestron control systems used in Campus Technology Services’ academic supported spaces
Responsible for equipment procurement within the Media Services area of support and responsibility. This includes purchases for new construction, equipment replacement, online hardware orders, area supplies and equipment repairs
Participate in the inventory control process which includes maintaining equipment inventory, facility listings and equipment disposal records
On occasion, may need to work an evening or weekend to provide technology troubleshooting and support
Communication
Provide information training and guidance to clients on the use of installed university audio visual systems
Create and maintain documentation in shared documentation repository. Regularly review and revise documentation for updates
Communicate effectively with vendor technical support and help desk personnel
Participate in department and team meeting discussions about the tactical, operational, and strategic direction of our operations
Professional Development
Continually update technical knowledge and skills by attending in-house and external training, professional conferences, online courses, and webinars and being proactive by assessing new technologies and applications
Functional and Supervisory Relationships Reports to Associate Director of Campus Technology Services
Supervises student and temporary support staff employees as needed
Works closely with other departments throughout the campus
Required Qualifications Bachelor’s degree and one year’s audio-visual service and support experience in audio-video technologies OR Associate’s degree and three years’ audio-visual service and support experience in audio-video technologies
Experience with technical troubleshooting
Preferred Qualifications Experience working in higher education
Experience working as an audio-visual integrator that may include installation or design of audio-visual systems
Experience managing or coordinating projects
Experience with programming or configuration of Crestron control systems
Experience with AV over IP technologies that may include Dante, NDI, NVX, H.264/H.265, SMPTE or AES
AVXIA certification of CTS, CTS-D or CTS-I
Knowledge, Skills & Abilities Evidence of effective interpersonal skills and customer service orientation to coordinate, manage, and consult with individuals from all levels to facilitate the use of audio-visual technology.
Evidence of technical troubleshooting skills in audio visual technologies
Evidence of excellent analytical and problem-solving skills
Demonstrate ability to process information logically
Demonstrated ability to manage multiple priorities and tasks
Demonstrated ability to work both independently and collaboratively in a team environment
Ability to effectively communicate technical information in a clear and understandable manner to non-technical users both verbally and in writing
About the University A top public university of approximately 6,600 students located in the geographic center of New York State, SUNY Cortland provides accessible, affordable education to students from across the U.S. body. One of 13 comprehensive universities in the State University of New York system, SUNY Cortland prides itself on its rigorous undergraduate and graduate programs in the liberal arts, sciences, education, and professional studies. For more than 150 years, SUNY Cortland has provided unmistakable value for students seeking a well-rounded academic, athletic, and social experience. The University ranks among the top campuses in the nation on Money magazine’s “Best Colleges for Your Money List,” fields a powerhouse Division III athletics program and boasts an impressive network of alumni making a difference in education, business, government, fitness, medicine and many other fields.
EEO Statement The State University of New York at Cortland is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act (AA/EEO/ADA) employer. The university actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the university.
Job Close Date Posting Detail Information
Posting Number S23288
Review Start Date 04/17/2025
Open Until Filled jobs.cortland/postings/9876