Customs & Weddings Manager Position Available In Shelby, Tennessee

Customs & Weddings Manager All American Sweets Inc. dba Frost Bake Shop Collierville, TN Job Details Full-time $18 – $22 an hour 1 day ago Qualifications Microsoft Excel Mid-level High school diploma or GED Food service Organizational skills 2 years Full Job Description

JOB SUMMARY

The purpose of this job is to manage the promotion and sale of custom & wedding cake orders.

COMPENSATION

$18-22/hour; 40 hours per week; Ocassional overtime

WORK DAYS

Tuesday through Saturday

ESSENTIAL DUTIES & RESPONSIBILITIES

Ensures outstanding guest service by modeling exemplary service delivery Communicates promptly to custom and wedding inquiries via phone and email Quotes pricing for customized desserts Hosts in person wedding consultations at the Collierville location Collects and processes payment for custom desserts Sends Organized files to decorators with drawings, pictures and a detailed written description Sets up delivery schedule and confirms deliveries with vendors and guests Manages all aspects of custom & wedding-related bakery products. Manages the scheduling and represents Frost at off-site charitable events, as needed. Executes administrative tasks including, but not limited to, saving files in correct folder and format, completion of customer data sheet, maintenance of appointments on shared calendar for deliveries, consultations and events, and invoicing through REVEL system. Takes custom orders via email inquiries through our website. May perform other duties as assigned. Duties, responsibilities, and activities may change at any time with or without notice.

EDUCATION & EXPERIENCE

(including required licenses or certifications) High school diploma or GED At least 2 years of experience in a retail store, food service, or event planning. Preferred 1 year of experience specifically handling wedding cakes and/or event planning.

KNOWLEDGE, SKILLS, & ABILITIES

Ability to develop and maintain productive and positive relationships with customers and other employees. Ability to effectively present information and respond to questions from internal/external customers. Strong organizational skills for the performance of a variety of complex administrative duties. Ability to prioritize tasks. Accuracy and attention to detail; logical and methodical approach to problem solving. Proficiency in standard software applications including, but not limited to, Word, Excel, Google Drive, and Dropbox, and with standard office equipment.

ENVIRONMENT & WORKING CONDITIONS

This job operates in a climate-controlled retail environment with occasional exposure to a 0-degree walk-in. Appropriate cold-weather gear is provided at each location.

PHYSICAL DEMANDS

(including requirements for travel or working nights/weekends/holidays) The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Requires:

Regularly required to talk and hear. Requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. Specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Occasional travel between the stores and the bakery. Regularly requires evening hours and weekend work.