Patient Access Specialist- Multilingual English/Creole/Spanish Position Available In Palm Beach, Florida

Patient Access Specialist- Multilingual English/Creole/Spanish FoundCare, Inc. – 3.2

Riviera Beach, FL Job Details Full-time Estimated:

$33.9K – $40.5K a year 1 day ago Qualifications Bilingual Spanish Multilingual Customer service Enterprise software Writing skills English High school diploma or GED Computer skills 1 year Entry level

Full Job Description Description:

Primary Purpose:

This position is a liaison between patients enrolled in care coordination, the Quality Care Team, and supporting departments. This position uses independent judgment and problem-solving to achieve the highest level of patient satisfaction in accordance with the agency service standards and compliance with the Quality Department guidelines.

ESSENTIAL FUNCTIONS

This position will ensure that the patient’s expectations are met and satisfied: Greet and welcome patients and visitors at the Center Answer phone and direct calls or assist patients as appropriate Provide education and information needed to the patients Assist patients in navigating services in the community Provide community resources to patients as needed and required Assist the patients in scheduling transportation services, food card pick-up, and other support services. Enter data in the EHR and the Provide Enterprise systems based on the care coordination program guidelines and requirements Perform other duties, special projects, and tasks as assigned Adhere to HIPAA standards while collecting, storing, and sharing electronic personal health information Other duties as assigned.

Requirements:

PROFESSIONAL REQUIREMENTS

Adhere to dress code, appearance is neat and clean. Report to work on time and as scheduled. Maintain patient confidentiality at all times. Represent FoundCare in a positive and professional manner at all times. Comply with all organizational policies and standards of care. Participate in performance improvement and continuous quality improvement activities. Mandatory attendance at all staff training and in-services. Complete all required competencies and maintain skill level.

MINIMUM QUALIFICATIONS

High School Diploma plus experience in Social or Human Services 1-2 years minimum experience in a customer service role Experience in Electronic Health Record (EHR) and Provide Enterprise Systems Excellent customer service Knowledge of community resources Bilingual Creole/Spanish

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Proficiency in use of the computer including documentation in EHR software. Strong organizational and interpersonal skills. Excellent customer service skills. Ability to manage multiple and simultaneous responsibilities and to prioritize as it relates to patient care and acuity. Ability to maintain confidentiality of all medical, financial, and legal information Ability to complete work assignments accurately and in a timely manner Ability to review, understand, and apply concepts presented in training programs and/or professional literature. Ability to communicate effectively in the English language, orally, in writing and electronically. Ability to interact and work with diverse populations. Ability to handle difficult situations involving patients, Providers or others professionally.

PHYSICAL REQUIREMENTS

Physically demanding, high-stress environment Ability to endure intermittent or long periods of standing in performance of job duties. Full range of body motion. Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing. Ability to lift & carry objects weighing up to 25lbs.