Senior Computational Linguist Position Available In Davidson, Tennessee

Senior Computational Linguist
Work from Home
Nashville, TN, United States
schedule Full-time • Work From Home

Information Technology Job ID:

3244018
Description
Introduction
Do you want to join an organization that invests in you as a Senior Computational Linguist? At Parallon, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
Benefits
Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits

Note:

Eligibility for benefits may vary by location.
You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Senior Computational Linquist like you to be a part of our team.

Job Summary and Qualifications:

The Senior Computational Linguist – Contact Center Virtual Agent and IVR is a key technical resource on projects which designs and manages Natural Language Processing (NLP) systems for conversational user experiences. This person works with product owners, developers, designers, and data scientists/analysts to conceptualize projects, recommend approaches, analyze data, and implement NLP solutions. In this role, you will partner with Product, Engineering, and Business stakeholders to design industry-leading, empathetic, and delightful customer experiences that engage customers and at the same time resolve their issues promptly.
In this role you will:
Design intent architecture and define intents, entities, training data, test data, and synonyms
Analyze or generate voice and chat-based training data to train and optimize language models and grammars for Natural Language Understanding (NLU); develop Machine Learning (ML) algorithms to automate tasks such as using an NLU model to predict a caller’s intent
Train and troubleshoot production NLU model performance for current state optimization and to enable and scale future use cases
Refine language models to target Key Performance Indicator (KPI) optimization, such as increasing VA/IVR containment or reducing transfer rate
Work with Conversation Designers and Developers to optimize platform settings for NLU performance; defines and tunes platform thresholds and global handling behaviors
Adjust and tune speech recognition models and text-to-speech pronunciations to adapt to healthcare specific terminology
Stays abreast of changes in Large Language Model (LLM) and Generative AI platforms and technologies
Elicits, analyzes, specifies, and validates the business needs of stakeholders as they related to virtual agent and IVR technologies.
Works with stakeholders and project team to prioritize collected requirements.
Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
Participates in the QA of products/solutions to ensure features and functions have been enabled and optimized. Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
Develops and utilizes standard templates to accurately and concisely write requirements specifications.
Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
Develops and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.

Qualifications:

Bachelor’s degree in computational linguistics, linguistics, computer science, data science, math, statistics or related field.
5+ years of conversational experience, including 5+ years in Content Design and Conversation Design with proven track record of successful deployments with projects in both voice and digital virtual agents.
3+ years of Experience in Google DialogFlow CX or other major AI platforms (Amazon Lex or Microsoft Luis) is required.
3-5+ years of experience with Contact Centers, IVR/VUI, and/or conversational AI projects.
Experience with a dialer system preferred.
Experience with data visualization tools like Tableau, Power BI, etc. preferred.
Experience in related industries a plus (e.g., healthcare, collections, financial, data analytics and processing).
Experience working in Agile work environments.
Experience with flowcharting software, like Lucid, Visio and Voiceflow for prototyping.
Healthcare Revenue Management experience is preferred.
Contact Center experience is required.
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
“Good people beget good people.”- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Senior Computational Linquist opening. Qualified candidates will be contacted for interviews. Submit your resume to join our community of caring!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.